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Contact the Board

Phone: 250-953-3777

Email: ptboard@gov.bc.ca

Use our contact form

For complaints

If your inquiry relates to a complaint about service (e.g., taxi, ride-hailing, or limousine services), please click here for information on the appropriate agency to submit your complaint.

Office hours

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 5pm

General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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About the Passenger Transportation Board

https://www.ptboard.bc.ca/about

… services in B.C. in accordance with its authority and mandate under the Act.  Decision-making responsibilities The … About the Passenger Transportation Board …

Type: Page

Last updated: Thu, 03/19/2026 - 12:05

About the Board members

https://www.ptboard.bc.ca/about-board-members

… Sightline Institute, where he writes and provides advice about how to build better cities and towns throughout British … About the Board members …

Type: Page

Last updated: Wed, 11/05/2025 - 10:13

Data newsletter

https://www.ptboard.bc.ca/data-newsletter

… About our data newsletters The Passenger Transportation Board … will provide time for the Board to answer any questions about each indicator. After the Board has published all the …

Type: Page

Last updated: Tue, 03/03/2026 - 05:14

Indicators
(February 2025)

https://www.ptboard.bc.ca/data-newsletters/february-2025

… will provide time for the Board to answer any questions about each indicator. After the Board has published all the … transportation market. To draw larger conclusions about the status of the industry, it will be necessary to … indicator February 2025 Indicators Browse all newsletters About our data newsletters Read the full description The …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:00

Board mission, vision, and values

https://www.ptboard.bc.ca/board-mission-vision-and-values

… independent tribunal and in accordance with its legislated mandate.  Equitable Regulatory Framework: The Board balances … clearly what we do and how we do it.  You can read more about the Board's work in its strategic plan and annual …

Type: Page

Last updated: Wed, 01/08/2025 - 11:11

Wait time indicator
(March 2025)

https://www.ptboard.bc.ca/data-newsletters/march-2025

… indicator February 2025 Indicators Browse all newsletters About our data newsletters Read the full description The … will provide time for the Board to answer any questions about each indicator. After the Board has published all the …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:00

Trip volume indicator
(November 2025)

https://www.ptboard.bc.ca/data-newsletters/november-2025

… indicator February 2025 Indicators Browse all newsletters About our data newsletters Read the full description The … will provide time for the Board to answer any questions about each indicator. After the Board has published all the …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:00

Trip revenue indicator
(December 2025)

https://www.ptboard.bc.ca/data-newsletters/december-2025

… indicator February 2025 Indicators Browse all newsletters About our data newsletters Read the full description The … will provide time for the Board to answer any questions about each indicator. After the Board has published all the …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:01

Driver hourly revenue indicator
(September 2025)

https://www.ptboard.bc.ca/data-newsletters/september-2025

… indicator February 2025 Indicators Browse all newsletters About our data newsletters Read the full description The … will provide time for the Board to answer any questions about each indicator. After the Board has published all the …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:11

Wheelchair accessible vehicles (WAVs) indicator
(April 2025)

https://www.ptboard.bc.ca/data-newsletters/april-2025

… indicator February 2025 Indicators Browse all newsletters About our data newsletters Read the full description The … will provide time for the Board to answer any questions about each indicator. After the Board has published all the …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:00

Fare cost indicator
(May 2025)

https://www.ptboard.bc.ca/data-newsletters/may-2025

… indicator February 2025 Indicators Browse all newsletters About our data newsletters Read the full description The … will provide time for the Board to answer any questions about each indicator. After the Board has published all the …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:00

Home

https://www.ptboard.bc.ca/home

… and competitiveness in the public interest. Learn more about the Board News, updates and applications Taxi Living … Go Operating with a licence Operating with a licence Learn about the requirements a special authorization licensee must … evidence-based decisions In fulfilling its legislated mandate, the Board is expected to make objective, …

Type: Page

Last updated: Fri, 04/11/2025 - 19:08

Objective evidence-based decisions

https://www.ptboard.bc.ca/objective-evidence-based-decisions

… evidence-based decisions that fulfill its legislative mandate.  Both the  Select Standing Committee on Crown … between data and evidence  To achieve its expanded mandate, the Board must do more than collect data: it must …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Availability indicator
(June 2025)

https://www.ptboard.bc.ca/data-newsletters/june-2025

… indicator February 2025 Indicators Browse all newsletters About our data newsletters Read the full description The … will provide time for the Board to answer any questions about each indicator. After the Board has published all the …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:00

Integrating broader priorities

https://www.ptboard.bc.ca/integrating-broader-priorities

… government and the Board. In keeping with its regulatory mandate and role, the Board is reviewing its policies and … accessibility and inclusion for all riders.  To learn more about the Board's commitment to promoting accessibility in … contact us through the Board contact form .  To learn more about the B.C. government's work in promoting accessibility …

Type: Page

Last updated: Mon, 06/30/2025 - 10:30

Systemic decisions

https://www.ptboard.bc.ca/systemic-decisions

… markets.  One of the outcomes of the Board’s expanded mandate in 2019 was to move to a market regulation focus. …

Type: Page

Last updated: Thu, 12/04/2025 - 12:25

Systemic decision - credit card surcharges

https://www.ptboard.bc.ca/systemic-decision-credit-card

… powers, functions, and duties of the Board. The Board’s mandate goes beyond licensing decisions on individual … companies. Nevertheless, if there is some confusion about the rule, this decision presents an opportunity to … be charged, and how and when firms will notify passengers about the surcharge. The Panel must also consider that some …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

New Strategic Plan 2023-2026

https://www.ptboard.bc.ca/news/2023-07/new-strategic-plan-2023-2026

… Positioning the Board to fulfill its expanded role and mandate.  Supporting ongoing organizational transformation.  … passenger transportation industry in BC. Updated Role and Mandate of the Board The Board’s role and mandate has … regions. Protecting public safety. Explore more news about: Policy updates …

Type: News and updates

Published: Wed, 07/19/2023 - 01:00

Systemic decision - TNS geo-fencing

https://www.ptboard.bc.ca/systemic-decision-tns-geo-fencing

… powers, functions, and duties of the Board. The Board’s mandate goes beyond licensing decisions on individual …

Type: Page

Last updated: Thu, 07/10/2025 - 14:16

Data collection and analysis

https://www.ptboard.bc.ca/data

… evidence it needs. Follow the links below to learn more about data collection and analysis at the Board. Data … to obtain evidence for decision-making. Indicators : Learn about the Board's economic indicators used to analyze the … implementation of data requirements. Technology : Learn about software and dispatch systems that licensees can use in …

Type: Page

Last updated: Tue, 05/27/2025 - 00:57

Support or object to an application

https://www.ptboard.bc.ca/support-or-object-application

… Rules of Practice and Procedure (RPP) Manual to learn more about how the Board handles late and supplemental … any further information or disclosure from the Board about the application. Submission requirements Submissions … to give information to the Board to help make a decision about an application. Submitters who are licensees can tell …

Type: Page

Last updated: Wed, 04/08/2026 - 09:26

Submissions - Applications

https://www.ptboard.bc.ca/submissions-applications

… to give information to the Board to help make a decision about an application. For example, submitters who are licensees can tell the Board about their business, transportation opportunities in their … not provide the Board with factual information or evidence about why there is no public need. More information about …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Your rights, safety, and complaints

https://www.ptboard.bc.ca/public-safety

… notice unsafe behavior, or want to provide feedback about a service, it’s important to know where to report your … and conditions of employment. If you have concerns about drivers’ wages, work conditions, workplace … Branch: Phone: 1-833-236-3700 Online: You can learn about the complaint process and file your complaint on their …

Type: Page

Last updated: Fri, 06/19/2026 - 14:01

Vehicle cameras

https://www.ptboard.bc.ca/vehicle-cameras

… privacy legislation and associated requirements. Questions about compliance may be directed to the OIPC.  Personal … must have a privacy officer able to answer questions about the collection, use, or disclosure of the personal …

Type: Page

Last updated: Mon, 06/08/2026 - 10:20

Demonstrating public need and sound economic conditions

https://www.ptboard.bc.ca/demonstrating-public-need-and-sound-economic-conditions

… directed vehicle authorizations (PDVAs). Information about other similar services in your proposed area The Board expects objective evidence about other similar services.  You could provide information … valuable information on the Board’s website, including about other operators and their rates . Information from …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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