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Contact the Board

Phone: 250-953-3777

Email: ptboard@gov.bc.ca

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For complaints

If your inquiry relates to a complaint about service (e.g., taxi, ride-hailing, or limousine services), please click here for information on the appropriate agency to submit your complaint.

Office hours

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 5pm

General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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Resources

https://www.ptboard.bc.ca/resources

… Tribunals Act BC Laws (other acts and regulations) Board resources Board rules of practice and procedure Policy manual … with taxi and Transportation Network Services (TNS) licensees. The goal of a new custom TCI would be to … volumes for taxis and Transportation Network Services (TNS) following from a previous study published in September …

Type: Page

Last updated: Wed, 03/11/2026 - 17:11

Systemic decision - TNS geo-fencing

https://www.ptboard.bc.ca/systemic-decision-tns-geo-fencing

… The PDF version (116 KB) is considered the true copy. TNS Geo-fencing Term and Condition Region 1 – Vancouver … from the City of Vancouver requesting temporary removal of TNS geo-fencing around Canada Place. The City of Vancouver … has access to adequate by-law and traffic enforcement resources to manage the matter without the Board’s assistance …

Type: Page

Last updated: Thu, 07/10/2025 - 14:16

Ride-hail (TNS) licensee list

https://www.ptboard.bc.ca/ride-hail-licensee-list

… Ride-hail (TNS) licensee list Updated: July 2025 Legal Name Trade Name … Ride-hail (TNS) licensee list …

Type: Page

Last updated: Fri, 08/01/2025 - 13:16

Ride-hail (TNS)

https://www.ptboard.bc.ca/ride-hail-tns

… Ride-hail or Transportation Network Services (TNS) companies must have a passenger transportation licence, with special authorization (SA), to operate a TNS service. Apply for a licence Change a licence Operating with a licence Start a ride-hail (TNS) service If you are applying for a licence, you must show …

Type: Page

Last updated: Thu, 02/26/2026 - 13:53

Ride-hail (TNS) rates

https://www.ptboard.bc.ca/ride-hail-rates

… Board announced on February 18, 2026 that it is updating TNS minimum rates for all five passenger transportation … (Board) sets minimum rates to be charged for ride-hail (TNS) trips in B.C. in all passenger transportation region s. … public transit fare data, and the other calculated using TNS fare distribution data derived from the trip database …

Type: Page

Last updated: Wed, 02/18/2026 - 09:30

Amend or change a ride-hailing (TNS) licence

https://www.ptboard.bc.ca/amend-or-change-ride-hailing-tns-licence

… Ride-hailing (TNS) companies must apply to the Passenger Transportation … you are not approved to operate in. Checklist Amend a TNS licence Forms Transportation Network Services application … Amend or change a ride-hailing (TNS) licence …

Type: Page

Last updated: Fri, 12/12/2025 - 11:37

Home

https://www.ptboard.bc.ca/home

Home Driving forward, together The Passenger Transportation Board is an independent legal tribunal that licenses and regulates taxis, ride-hail, limousines, shuttles, and inter-city buses in British Columbia. It works to balance industry sustainability …

Type: Page

Last updated: Fri, 04/11/2025 - 19:08

Vehicle booking apps

https://www.ptboard.bc.ca/vehicle-booking-apps

… an easy and efficient process for operators. Ride-hail (TNS) booking and payment apps Passengers book and pay for … and paid for using an online app that complies with TNS Supplementary Terms and Conditions , policies, standards …

Type: Page

Last updated: Thu, 02/26/2026 - 13:33

Rule 17 – TNS minimum rates

https://www.ptboard.bc.ca/rule-17-tns-minimum-rates

… a designated TNSA. Minimum rates 2. Licensees providing TNS services must charge rates for each ride that do not fall below the following applicable TNS minimum rates: TNS minimum rates by TNS operating region TNS operating … Rule 17 – TNS minimum rates …

Type: Page

Last updated: Fri, 12/12/2025 - 13:26

News and updates

https://www.ptboard.bc.ca/news-and-updates

… Filter by: Industry-wide Policy updates Taxi Ride-hail (TNS) Inter-city bus Limo / shuttle Search Results 1 - 5 of 52 … Taxi Policy updates Keep reading February 18, 2026 New TNS minimum rates (2026) The Passenger Transportation Board … all companies providing transportation network services (TNS) in B.C., also known as ride-hail services. Key facts and …

Type: Page

Last updated: Fri, 03/29/2024 - 00:16

Driver hourly revenue indicator
(September 2025)

https://www.ptboard.bc.ca/data-newsletters/september-2025

… the median [1] of the total fare [2] collected by taxi and TNS drivers per working hour in a defined geographical area … service, and retain its workforce. Driver hourly revenue - TNS sector Figure 2: Median Driver Hourly Revenue in Region 1 (TNS) Read a description of this chart or graph Figure 2 shows …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:11

Rule 16 — Standard rules for TNS rates

https://www.ptboard.bc.ca/rule-16-standard-rules-tns-rates

… reduces a fare charged for a ride to an amount below the TNS minimum rates in Rule 17 is prohibited.  … Rule 16 — Standard rules for TNS rates …

Type: Page

Last updated: Fri, 12/12/2025 - 13:25

Access to information and privacy

https://www.ptboard.bc.ca/access-information-and-privacy

… as a result of receiving disclosure under FIPPA. TNS The Board will provide the following information to all those who sent in submissions on TNS applications:  Application packages after making … copies of redacted documents outlined above for review to TNS applicants. After this step, the Board will send the …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Eco-friendly taxis - Appendix A

https://www.ptboard.bc.ca/eco-friendly-taxis-appendix

… data is published by vehicle manufacturers and Natural Resources Canada. Table 1: EFT Vehicle Types & Maximum CFR   … shown in Table 1 are based on classes defined by Natural Resources Canada (NRC). Type A can include any 2006 or later …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Meeting data requirements: Taxi meters, dispatch systems, and related technology

https://www.ptboard.bc.ca/meeting-data-requirements-taxi-meters

… may also be able to direct licensees to helpful resources and service providers. Many taxi licensees in B.C. … 2019) for taxi and transportation network services (TNS) licensees in B.C. Licensees across the province must … business be exempt from Board data requirements? Taxi and TNS services operating in small communities with populations …

Type: Page

Last updated: Wed, 03/25/2026 - 16:13

About the Passenger Transportation Board

https://www.ptboard.bc.ca/about

… inter-city buses, and transportation network services (TNS, also known as ride-hailing). Systemic decisions that act …

Type: Page

Last updated: Thu, 03/19/2026 - 12:05

Dispatch systems and application software

https://www.ptboard.bc.ca/dispatch-systems-and-application-software

… available to them due to their large fleet sizes and resources. In contrast, smaller taxi businesses may need to …

Type: Page

Last updated: Thu, 01/30/2025 - 11:24

New TNS minimum rates (2026)

https://www.ptboard.bc.ca/news/2026-02/new-tns-minimum-rates-2026

… all companies providing transportation network services (TNS) in B.C., also known as ride-hail services. Key facts and dates: Following consultations with the TNS sector in 2025, the Board decided to establish new … as requested during 2025 consultations with TNS licensees. Resources The following documents and resources provide …

Type: News and updates

Published: Wed, 02/18/2026 - 01:00

Eco-friendly taxis

https://www.ptboard.bc.ca/eco-friendly-taxis

… any of the following… Related topics: Board forms Natural Resources Canada database …

Type: Page

Last updated: Tue, 09/23/2025 - 09:19

Taxi meters

https://www.ptboard.bc.ca/taxi-meters

… and use in B.C. and includes links to other taxi meter resources. Taxi meters help to ensure transparency regarding … Fast, remote (wireless) programming that can save time and resources Usually integrated with other services as needed …

Type: Page

Last updated: Thu, 04/30/2026 - 16:03

Urgent public need

https://www.ptboard.bc.ca/urgent-public-need

… Financial statements should show that you have the resources required to start and maintain the service and that …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Fare cost indicator
(May 2025)

https://www.ptboard.bc.ca/data-newsletters/may-2025

… the affordability factor has remained stable. Fare cost - TNS sector TNS: Fare for a 5 km trip Figure 3: TNS fare for a 5 km trip in Passenger Transportation Region 1 …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:00

Trip revenue indicator
(December 2025)

https://www.ptboard.bc.ca/data-newsletters/december-2025

… a shift in total trip revenue from the taxi sector to the TNS sector can signify a structural change in market … with normal variation.  Trip revenue indicator - TNS sector Figure 2: Trip Revenue in Region 1 (TNS) Read a description of this chart or graph Figure 2 shows …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:01

Availability indicator
(June 2025)

https://www.ptboard.bc.ca/data-newsletters/june-2025

… access to passenger transportation. Availability - TNS sector TNS: Active vehicles per 1,000 population Figure 4: Active vehicles per 1,000 population in Region 1 (TNS, 2023-24) Read a description of this chart or graph This …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:00

Passenger transportation region policy

https://www.ptboard.bc.ca/passenger-transportation-region-policy

… province. Applicability Transportation Network Services (TNS) Taxis (excluding Operating Areas ) Policy Transportation network services For TNS licences, Passenger Transportation Regions may be used … the Board’s regulation and decision-making. For example, TNS operating areas and rates have been defined in terms of …

Type: Page

Last updated: Thu, 01/22/2026 - 11:40

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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