News and updates
July 11, 2025
TNS geo-fencing around Vancouver Cruise Ship Terminal
Following consultation with the City of Vancouver and the Vancouver Fraser Port Authority, and in consideration of submissions from industry, the Passenger Transportation Board (Board) decided on July 8, to...
June 25, 2025
Application processing delays
Recently, concerns have been raised about processing delays for applications at the Passenger Transportation Board. The Board recognizes there is currently a backlog of applications, and we are committed to...
Quick links
I want to...
Make a complaint about a service (e.g., taxi, ride-hail, limousine).
Please contact Consumer Protection B.C., or the Commercial Passenger Vehicle Program by phone at 604-527-2198 or by email at cpv@gov.bc.ca.
*Please note that public transit complaints should be referred to the local transit authority (TransLink or BC Transit).
Find out what’s happening with someone else’s application.
We do not disclose the status of other applications until the final decision has been published on the website. We also do not disclose that an application has been received until it’s Application Summary has been published in the Weekly Bulletin.
Get an update on my application.
An applicant may contact the Board to inquire about the status of their application.
Renew my licence.
The Registrar of Passenger Transportation will automatically send licence renewal forms to licensees with expiring licences.
Look up licensees
You can look up lists of approved taxi, ride-hail, inter-city bus, limousine and other passenger directed vehicle licensees on the Operating with a licence page.
Look up taxi rates
You can look up taxi rates on the taxi rates list.