Print PDF Share Copy Copied Rates rules manual Passenger Transportation Board Rates Rules Manual(296 KB)Effective: October 18, 2023Updated: December 1, 2023 How can we help you? Start your website search or look up applications Search View frequently asked questions I want to... Make a complaint about a service. Please put your complaint in writing and send it to the Commercial Passenger Vehicle Program. Their phone number is 604-527-2198 and their email is firstname.lastname@example.org. Find out what’s happening with someone else’s application. We do not disclose the status of other applications until the final decision has been published on the website. We also do not disclose that an application has been received until it’s Application Summary has been published in the Weekly Bulletin. Get an update on my application. An applicant may contact the Board to inquire about the status of their application. Renew my licence. The Registrar of Passenger Transportation will automatically send licence renewal forms to licensees with expiring licences.