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Phone: 250-953-3777

Email: ptboard@gov.bc.ca

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9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

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General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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Policy manual

https://www.ptboard.bc.ca/policy-manual

… Policy manual   Policy Manual Effective: Sep 15, 2023 Updated: Jan 22, 2026 … regions Place names Public need Rates Rates orders policy Rates rules policy Reconsiderations Social media Sound economic … Policy manual …

Type: Page

Last updated: Tue, 09/16/2025 - 02:49

Rates policies

https://www.ptboard.bc.ca/rates-policies

… licensees through application decisions. 1. Rates orders policy Applicability The Board can make rates orders that are applicable to individual application decisions.  Policy Rates orders refers to any requirements expressed … for example, by different areas or regions. 2. Rates rules policy Applicability The Board can make rates rules that are …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Taxi rates policy

https://www.ptboard.bc.ca/taxi-rates-policy

… rates, point-to-point rates, or individual fares. This policy clarifies the interpretation of this rule.  Applicability This policy applies to all taxi licensees with a passenger directed vehicle authorization (PDVA).  Policy Taxi fare estimates If a dispatcher or driver provides …

Type: Page

Last updated: Fri, 12/12/2025 - 12:08

Passenger transportation region policy

https://www.ptboard.bc.ca/passenger-transportation-region-policy

… Network Services (TNS) Taxis (excluding Operating Areas ) Policy Transportation network services For TNS licences, … boundaries, as defined in the Board’s Operating Areas policy . Passenger Transportation Regions do not apply to … Regions may be used by the Board for other purposes of policy, regulation, data collection, and statistical …

Type: Page

Last updated: Thu, 01/22/2026 - 11:40

Urgent public need policy

https://www.ptboard.bc.ca/urgent-public-need-policy

… submissions regarding the application. Applicability This policy applies to: Applications where applicants claim “urgent public need.” Policy Meaning of urgent public need “Urgent” is in relation … Urgent public need policy …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Inter-city bus minimum route frequency

https://www.ptboard.bc.ca/icb-minimum-route-frequency

… of the terms and conditions of licence.  Established MRF policy The Board’s established MRF policy required ICB operators to apply to the Board to amend … (RPP 41) Public hearing requirements (RPP 42) COVID-19 policy In response to the COVID-19 pandemic, the Board …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Eco-friendly taxis

https://www.ptboard.bc.ca/eco-friendly-taxis

… are identified there.  The Board’s eco-friendly taxi policy is focused specifically on taxis. Eco-friendly taxis are already used in many parts of B.C., and this policy is intended to encourage and support increased use of … these vehicles throughout the province. Applicability This policy applies to taxi licensees Policy When an applicant …

Type: Page

Last updated: Tue, 09/23/2025 - 09:19

Submissions - Applications

https://www.ptboard.bc.ca/submissions-applications

… and how the application could affect their services.  This policy details how the Board may consider and weigh written … from submitters on an application. Applicability This policy applies to submissions on an application for a special authorization. This policy does not apply to: Urgent public need applications …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Discount certificates

https://www.ptboard.bc.ca/discount-certificates

… to reduce the cost of the total fare paid on a trip. This policy clarifies when and how a licensee may distribute … transportation services in B.C. Applicability This policy applies to licensees with a passenger directed vehicle … may use discount certificates in accordance with this policy and the Rates Rule- TNS Rates Rule . Policy For the …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Social media

https://www.ptboard.bc.ca/social-media-policy

… are detailed in the Board’s Submissions- Application policy and Board RPP 13-18; 46-48. In addition to these general requirements, the Board has created this policy to clarify how the Board considers social media data … application decision-making process. Applicability This policy applies to all social media data, posts, or other …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Contracts and additional vehicles

https://www.ptboard.bc.ca/contracts-and-additional-vehicles

… may submit a contract as evidence of public need. This policy clarifies how terms and conditions of licence for … are requested pursuant to a contract. Applicability This policy applies to all licensees and applicants that wish to … need in order to increase their maximum fleet size.  Policy When an applicant relies largely on a contract to …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Constitutional questions

https://www.ptboard.bc.ca/constitutional-questions

… Context This policy describes how the Board responds when an application … the Administrative Tribunals Act (ATA). Applicability This policy applies to: Applications before the Board Hearings Policy The Board does not have jurisdiction to decide …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Place names

https://www.ptboard.bc.ca/place-names

… or direct legislation, unless otherwise stated. This policy clarifies how the Board uses defined areas from other … licence terms and conditions.  Applicability This policy applies to all PDV and TNS licensees in British … to provide service in new or amended operating areas. This policy does not apply to inter-city buses, as their service …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Capable

https://www.ptboard.bc.ca/capable-policy

… transportation business in BC. The Board’s Capable policy explains how the Board interprets this concept. The policy does not list all the ways in which the Board might … has discretion to consider other factors. However, the policy should give an idea of how the capable criteria may be …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Appeal - Administrative penalty

https://www.ptboard.bc.ca/appeal-administrative-penalty-policy

… with regard to appeals, and so the Board has created this policy, a set of Rules of Practice and Procedure (RPP) , and … understand the Board’s approach.  Applicability This policy applies to appellants and respondents during appeals … penalties determined by the Registrar under the Act. Policy In hearing an appeal, the Board may consider section …

Type: Page

Last updated: Tue, 09/16/2025 - 02:18

Fit and proper

https://www.ptboard.bc.ca/fit-and-proper-policy

… transportation business in BC. The Board’s Fit and Proper policy explains how the Board interprets this concept. The policy does not list all the ways in which the Board might … has discretion to consider other factors. However, the policy should give an idea of how the fit and proper criteria …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Sound economic conditions

https://www.ptboard.bc.ca/sound-economic-conditions-policy

… 28(1) of the Act. The Board’s sound economic conditions policy explains how the Board interprets this concept. The policy does not list all the ways in which the Board might … has discretion to consider other factors. However, the policy should give an idea of how the sound economic …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Public need

https://www.ptboard.bc.ca/public-need-policy

… part of section 28(1) of the Act. The Board’s Public Need policy explains how the Board interprets this concept. The policy does not list all the ways in which the Board might … has discretion to consider other factors. However, the policy should give an idea of how the public need criteria …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Board investigations - Section 27

https://www.ptboard.bc.ca/board-investigations-section-27

… under section 7 or section 27 of the Act. The Policy Manual contains a separate policy regarding Board investigations under section 7 of the … are related to an application before the Board.  This policy specifically relates to Board initiated investigations …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Operating areas

https://www.ptboard.bc.ca/operating-areas

… transportation industry.  The Board’s Operating Areas policy describes the acceptable ways in which applicants for … of approved special authorizations.  Applicability This policy applies to:  New or amended applications for PDVAs and TNSAs.  This policy does not apply to:  Applications for inter-city bus …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Specialty vehicles

https://www.ptboard.bc.ca/specialty-vehicles

… use of non-standard types of vehicles. Applicability This policy applies to applications for special authorization before the Board. Policy The Board may establish the use of specialty vehicles …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Transfers - Administrative

https://www.ptboard.bc.ca/transfers-administrative

… (i.e. change of shareholders).  Applicability This policy applies to the following: Licence applications … Application process Fit and proper assessments Policy Transfer requirements may be streamlined when the … in the prescribed manner. Related topics: Fit and proper policy …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Controlling members

https://www.ptboard.bc.ca/controlling-members

… and complying with requirements. Applicability This policy applies to initial and ongoing changes in controlling … that hold Special Authorization licences under the Act. Policy The purpose of this policy is to: Define who controlling members are. Establish …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Reconsiderations

https://www.ptboard.bc.ca/reconsiderations

… RPP 50 to outline its processes. The purpose of this policy is to clarify the meaning and use of “new information” … section 21(4)(a) of the Passenger Transportation Act.   Policy New information New information includes evidence that …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Engaged carrier authorizations

https://www.ptboard.bc.ca/engaged-carrier-authorizations

… authorization on their licence.  Applicability This policy applies to: ICB licensees; or, PDVA, limousine licensees only. Policy The Board must approve all special authorizations and …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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