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Contact the Board

Phone: 250-953-3777

Email: ptboard@gov.bc.ca

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Office hours

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 5pm

General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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1 - 25 of 122 results for {{search_term}}

Systemic decisions

https://www.ptboard.bc.ca/systemic-decisions

… conditions criteria. The Board may make system-wide decisions concerning the regulatory levers it is authorized … operating areas. These levers are also called “systemic decisions” by the Board, as they represent decisions that … decision - Credit card surcharges - effective October 16, 2023 Systemic decision - Rates - effective December 2023 …

Type: Page

Last updated: Thu, 12/04/2025 - 12:25

Systemic decision - credit card surcharges

https://www.ptboard.bc.ca/systemic-decision-credit-card

… of the Board. The Board’s mandate goes beyond licensing decisions on individual applications and encompasses the role … of credit card surcharges in its December 2022 and January 2023 Board meetings. Following a motion approved by the … Advisory was posted on the Board’s website on January 18, 2023. After providing background information in the Industry …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

About the Passenger Transportation Board

https://www.ptboard.bc.ca/about

… responsible for two types of decision-making:  Application decisions on special authorization licences related to … services (TNS, also known as ride-hailing). Systemic decisions that act as larger economic levers to address … values .  Strategic plan and annual reports Strategic plan 2023-2026 (4 MB) Strategic plan 2019-2022 (256 KB) Annual …

Type: Page

Last updated: Thu, 03/19/2026 - 12:05

Rule 20 — Limousine rates — Sea-to-Sky Corridor

https://www.ptboard.bc.ca/rule-20-limousine-rates-sea-sky-corridor

… $320 $385 $470 $605 $710 Squamish-Whistler** $105 $130 $155 $200 $235 Squamish-Pemberton** $180 $215 $265 …

Type: Page

Last updated: Wed, 03/18/2026 - 02:40

Board rules of practice and procedure

https://www.ptboard.bc.ca/board-rules-practice-procedure

… authorization that have been received by the Board, decisions on applications for special authorizations, hearing … 39: Minimum notice requirements (Rescinded November 24, 2023) Rule 40: Rationale for applications for publication … it will publish its final decision in the Bulletin. G. Decisions Open all Rule 51: Preliminary decisions     The …

Type: Page

Last updated: Sun, 06/29/2025 - 18:00

Resources

https://www.ptboard.bc.ca/resources

… to cost-of-living reviews of meter rates following a 2023 consultation with taxi and Transportation Network … report of the Special Committee was released in May 2024.  2023 Update: Economic Effects of Covid-19 on the BC Passenger Transportation Industry, Hara Associates, August 2023 (5 MB) This 2023 study investigates the impact of Covid …

Type: Page

Last updated: Wed, 03/11/2026 - 17:11

Fit and proper

https://www.ptboard.bc.ca/fit-and-proper-policy

… and Proper person is not defined in the Act. The Oxford English Dictionary defines fit as including “well adapted or … properly qualified, competent, deserving.” The Oxford English Dictionary defines proper as including “suitable for …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Request a decision reconsideration

https://www.ptboard.bc.ca/request-decision-reconsideration

… Decisions made by the Passenger Transportation Board (Board) … It follows the rules of practice and procedure when making decisions. Although the Board may vary a rule or timeline …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Objective evidence-based decisions

https://www.ptboard.bc.ca/objective-evidence-based-decisions

… expected to make well-reasoned, objective, evidence-based decisions that fulfill its legislative mandate.  Both the  … Objective evidence-based decisions …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Systemic decision - Rates

https://www.ptboard.bc.ca/systemic-decision-rates

… (enforceable) qualities. The Board may make systemic decisions on rates by making a new rates rule or by amending …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Rates as a regulatory lever

https://www.ptboard.bc.ca/rates-regulatory-lever

… licensees can identify applicable rules.  Systemic rates decisions In the context of an individual application for a … hailing. In addition, the Board can make larger systemic decisions on rates to establish rates for groups of licensees … of the passenger transportation industry. Systemic rates decisions are used by the Board to address market conditions …

Type: Page

Last updated: Thu, 12/04/2025 - 12:26

Wheelchair accessible vehicles (WAVs) indicator
(April 2025)

https://www.ptboard.bc.ca/data-newsletters/april-2025

… on the road, a 10.4% increase from a year ago in September 2023.  The number of WAVs providing wheelchair accessible … trips, a 24.7% increase from a year ago in September 2023.  Active WAVs per 100,000 population Figure 2: Number of … and other data sources to make objective evidence-based decisions to support a healthy and sustainable passenger …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:00

Driver hourly revenue indicator
(September 2025)

https://www.ptboard.bc.ca/data-newsletters/september-2025

… working hour by taxi drivers in Region 1 from January 2023 to March 2025. Hourly revenue has a range from $35.5 and … working hour [3] by taxi drivers in Region 1 from January 2023 to March 2025. This metric reflects the gross fare … and other data sources to make objective evidence-based decisions to support a healthy and sustainable passenger …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:11

Indicators
(February 2025)

https://www.ptboard.bc.ca/data-newsletters/february-2025

… for taxis in percentages. The values are for each month in 2023 to September 2024 in Passenger Transportation Region 1. … percentage point year-over-year decrease from September 2023. Year-to-date to September 2024, taxi fleet utilization … and other data sources to make objective evidence-based decisions to support a healthy and sustainable passenger …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:00

Systemic decision - TNS geo-fencing

https://www.ptboard.bc.ca/systemic-decision-tns-geo-fencing

… of the Board. The Board’s mandate goes beyond licensing decisions on individual applications and encompasses the role … by the City of Vancouver or the land use or traffic decisions that they make. The City of Vancouver and VFPA have … City of Vancouver has the authority to determine land use decisions, including establishing traffic patterns within …

Type: Page

Last updated: Thu, 07/10/2025 - 14:16

Reduce or stop inter-city bus service

https://www.ptboard.bc.ca/reduce-icb

… as they maintain an active level of service. In November 2023, the Board revised its Inter-City Bus Minimum Route … replace the ICB COVID-19 policy expiring on December 31, 2023, rather than revert back to the previously established …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Rule 9 — Common rate — Metro Vancouver

https://www.ptboard.bc.ca/rule-9-common-rate-metro-vancouver

… 104 - South Richmond / Steveston $29.45 $31.00 $35.00 105 - North East Richmond $33.25 $35.00 $39.00 106 - South …

Type: Page

Last updated: Fri, 12/12/2025 - 13:23

Trip volume indicator
(November 2025)

https://www.ptboard.bc.ca/data-newsletters/november-2025

… the total volume of taxi trips in Region 1 from January 2023 to March 2025. The total trip volume from January 2024 … shows the total volume of TNS trips in Region from January 2023 to March 2025. The total trip volume from January 2024 … and other data sources to make objective evidence-based decisions to support a healthy and sustainable passenger …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:00

Policy manual

https://www.ptboard.bc.ca/policy-manual

… Policy manual   Policy Manual Effective: Sep 15, 2023 Updated: Jan 22, 2026 Download PDF version (744 KB) …

Type: Page

Last updated: Tue, 09/16/2025 - 02:49

Inter-city bus

https://www.ptboard.bc.ca/inter-city-bus

… the expiration of the ICB COVID-19 policy on December 31, 2023. The policy changed licensee requirements for reducing … the expiration of the ICB COVID-19 policy on December 31, 2023. The policy changed licensee requirements for reducing …

Type: Page

Last updated: Thu, 02/26/2026 - 14:01

Data requirements

https://www.ptboard.bc.ca/data-requirements

… Data requirements (495 KB) Updated: December 7, 2023 …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Operational taxi data

https://www.ptboard.bc.ca/operational-taxi-data

… Operational taxi data (271 KB) Updated: December 2023 …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Quantitative analysis

https://www.ptboard.bc.ca/quantitative-analysis

… independent tribunals are expected to make evidence-based decisions. Following the recommendations of the Select … (e.g., new licensees entering the market) to inform its decisions as a regulator. This includes how it determines … The Board consulted extensively with taxi licensees in 2023 on new proposed rates structures, and it announced its …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Availability indicator
(June 2025)

https://www.ptboard.bc.ca/data-newsletters/june-2025

… 1: Active vehicles per 1,000 population in Region 1 (Taxi, 2023-24) Read a description of this chart or graph This … per 1,000 population. The values are for each month in 2023 and 2024 in Passenger Transportation Region 1. In 2024, … and other data sources to make objective evidence-based decisions to support a healthy and sustainable passenger …

Type: Data newsletter

Last updated: Tue, 03/03/2026 - 05:00

Forms

https://www.ptboard.bc.ca/forms

Forms Passenger Transportation Board forms PT Board Form 1: Vehicle proposal (352 KB) PT Board Form 2: Proposed terms and conditions of licence (257 KB) PT Board Form 3: Request to designate taxis as single shift paired vehicles (270 KB) PT Board Form 4: …

Type: Page

Last updated: Tue, 03/31/2026 - 09:57

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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