Please contact Consumer Protection B.C., or the Commercial Passenger Vehicle Program by phone at 604-527-2198 or by email at cpv@gov.bc.ca.

*Please note that public transit complaints should be referred to the local transit authority (TransLink or BC Transit).

We do not disclose the status of other applications until the final decision has been published on the website. We also do not disclose that an application has been received until it’s Application Summary has been published in the Weekly Bulletin.

An applicant may contact the Board to inquire about the status of their application.

The Registrar of Passenger Transportation will automatically send licence renewal forms to licensees with expiring licences.

You can look up lists of approved taxi, ride-hail, inter-city bus, limousine and other passenger directed vehicle licensees on the Operating with a licence page.

You can look up taxi rates on the taxi rates list.