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Phone: 250-953-3777

Email: ptboard@gov.bc.ca

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General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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Systemic decision - credit card surcharges

https://www.ptboard.bc.ca/systemic-decision-credit-card

… version (557 KB) is considered the true copy. Credit Card Surcharges I. Jurisdiction The Passenger Transportation Act … the Board’s jurisdiction involves the establishment of rates rules that govern the passenger transportation industry … (540 KB) allows licensees to charge customers for certain tolls, public fees, and other service charges if the licensee …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Operating with a licence

https://www.ptboard.bc.ca/operating-licence

… to make sure they are fit, proper and capable operators. Rates, surcharges and tolls Taxis, limousines, shuttles, and other passenger …

Type: Page

Last updated: Thu, 04/24/2025 - 03:55

Taxi rates

https://www.ptboard.bc.ca/taxi-rates

… travelled. In some areas, taxis may charge non-metered rates such as hourly rates, point-to-point rates, zone rates or individual (per person) fares. Taxi …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Rates policies

https://www.ptboard.bc.ca/rates-policies

… Rates policies Print PDF Share Share this content Copy this … application decision, it expresses any requirements around rates in its written reasons for decision—which is called a rates order.  The Board may indicate that a licensee is …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Rates policy project

https://www.ptboard.bc.ca/rates

… Taxi rates review Rates bands Board standardized rates Taxi rates review In response to the changing passenger …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Change rates or rules

https://www.ptboard.bc.ca/change-rates-or-rules

… vehicle (PDV) operators applying to make changes to their rates must show the Passenger Transportation Board (Board) that the proposed rates are both just and uniform. When making a decision, the … may also consider the following factors or questions: Are rates and rules clear and complete so total fares are …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Rates as a regulatory lever

https://www.ptboard.bc.ca/rates-regulatory-lever

… under the Passenger Transportation Act to approve and set rates for passenger transportation services operating under a … The Board can make new rules or amended rules regarding rates on its own initiative.  When the Board makes a rates rule, it is applicable to all licensees subject to the …

Type: Page

Last updated: Wed, 01/08/2025 - 12:47

Ride-hail (TNS) rates

https://www.ptboard.bc.ca/ride-hail-rates

… to increase supply during peak periods by increasing rates and to attract more passengers during off-peak periods by lowering rates. Dynamic pricing is a flexible approach to setting the … The Passenger Transportation Board (Board) sets minimum rates to be charged for ride-hail (TNS) trips in B.C. based …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Systemic decision - Rates

https://www.ptboard.bc.ca/systemic-decision-rates

… Systemic decision - Rates Print PDF Share Share this content Copy this URL: … https://www.ptboard.bc.ca/search Context As set out in the Rates Policy above, section 7(1)(g) of the Act provides authority to the Board to make rules about rates and any practices related to rates. Rates R=rules are a …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Rates rules manual

https://www.ptboard.bc.ca/rates-rules-manual

… Passenger Transportation Board Rates Rules Manual Effective: October 18, 2023 Updated: October 11, 2024 … Rates rules manual …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Taxi rates list

https://www.ptboard.bc.ca/taxi-rates-list

… Taxi rates list Print PDF Share Share this content Copy this URL: … 2.85   42.69 Eagle Transit Ltd.   North Coast Non metered rates       Electric Taxi Limited Electric Taxi Nanaimo 4.15 … CP Rail Contract Fraser-Fort George Crew transport rates       Esq Taxi Ltd. ESQ Taxi Capital 3.85 2.24   48.34 …

Type: Page

Last updated: Sun, 06/29/2025 - 18:00

Limousine and other passenger directed vehicle rates

https://www.ptboard.bc.ca/limo-other-pdv-rates

… passenger directed vehicle (PDV) operators must charge rates that are approved by the Passenger Transportation Board (Board). The Board's Rates Rules ensure passengers are charged reasonable and … adhere to. The Board has created a number of rules in its Rates Rules Manual , including:  Rates Rule - Limousine Rates …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Systemic decisions

https://www.ptboard.bc.ca/systemic-decisions

… Transportation Act. These include matters such as rates, fleets, and operating areas. These levers are also … in the passenger transportation market, when necessary: Rates Fleets Operating areas All three levers represent … List of systemic decisions Systemic decision - Credit card surcharges - effective October 16, 2023 Systemic decision - …

Type: Page

Last updated: Mon, 07/14/2025 - 11:00

Taxi rate harmonization and equalization

https://www.ptboard.bc.ca/taxi-rate-harmonization-and-equalization

… Context Under the Act, the Board may approve or set rates charged by a taxi licensees in B.C. Taxi licensees may only charge rates that are approved by the Board, and cannot charge variable rates that respond to changes in demand. Many taxi licensees …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Amend or change a limousine or shuttle licence

https://www.ptboard.bc.ca/amend-limo-shuttle

… approval. Applying to operate in an area with different rates If you are applying to operate in a new area with different rates, you must submit your proposed rate changes with your application. Use these forms for changes to: Hourly rates (PT Board form 11) (548 KB) Point-to-point rates (PT …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Amend or change a taxi licence

https://www.ptboard.bc.ca/amend-taxi

… application. Applying to operate in an area with different rates If you are applying to operate in a new area with different rates, you must submit your proposed rate changes with your … application. Use these forms for changes to:  Metered Taxi rates (PT Board form 10) (475 KB) Hourly rates (PT Board form …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Credit card surcharges - feedback requested

https://www.ptboard.bc.ca/news/2023-01/credit-card-surcharges-feedback-requested

… card.  While the new PCNO rules allow for credit card surcharges to be passed on to the consumer, PCNO rules are … Transportation Act (Act), the Board may approve or set rates to be charged by a licensee in respect of passenger … Limousines [LINK] allows licensees to charge customers for tolls, public fees, and other service charges, if the …

Type: News and updates

Published: Wed, 01/18/2023 - 13:20

Taxi

https://www.ptboard.bc.ca/taxi

… Public need indicators Accessible service plan Proposed rates Final step Submit your completed application package to … requirements”. Apply to amend a taxi licence . Change rates or rules Taxi, limousine, shuttle and other passenger … vehicle operators must apply to the Board to change rates or rules about rates . Operating with a licence …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Limousine and shuttle

https://www.ptboard.bc.ca/limousine-and-shuttle

… registration documents Public need indicators Proposed rates Final step Submit your completed application package to … and conditions labelled “legislative requirements”. Change rates or rules Taxi, limousine, shuttle and other passenger … vehicle operators must apply to the Board to change rates or rules about rates . Operating with a licence …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Ride-hail (TNS)

https://www.ptboard.bc.ca/ride-hail-tns

… of the gig economy in other parts of Canada. Minimum rates Ride-hailing, where passengers hail and pay for service … to passenger transportation. The Board sets minimum rates to be charged for ride-hail (TNS) trips in B.C. based … operating region. This minimum rate is based on taxi flag rates for the region. For ride-hail trips, passengers agree …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Clarification of credit card surcharge rules

https://www.ptboard.bc.ca/news/2023-10/clarification-credit-card-surcharge-rules

… Following consultation with industry regarding credit card surcharges, the Passenger Transportation Board (Board) has … for the purpose of establishing just and uniform charges, rates to be charged by a licensee in respect of passenger … rule, practice or tariff of the licensee relating to those rates.” Under section 7(1)(g) of the Act, the Board has the …

Type: News and updates

Published: Wed, 10/18/2023 - 01:00

Notice to licensees RE: potential changes to taxi and TNS rates regulation

https://www.ptboard.bc.ca/news/2023-03/notice-licensees-re-potential-changes-taxi-and-tns-rates-regulation

… changes to the regulation of taxi and ride-hailing rates in BC. Introduction What is this notice about? The … Transportation Act (“Act”) allows the Board to set rates “for the purpose of establishing just and uniform … should be included in any Taxi Cost Index or whether Fuel Surcharges would be allowed in addition to the Taxi Cost …

Type: News and updates

Published: Wed, 03/29/2023 - 14:10

TLCI review of taxi rates

https://www.ptboard.bc.ca/news/2023-08/tlci-review-taxi-rates

… an increase outside of the TLCI process, a  change of rates application must be submitted. More info: Taxi rates and TLCI TLCI request form (624 KB) … TLCI review of taxi rates …

Type: News and updates

Published: Wed, 08/23/2023 - 01:00

Taxi rates request for feedback - update

https://www.ptboard.bc.ca/news/2023-09/taxi-rates-request-feedback-update

… Transportation Board is considering changes to the taxi rates structure across the province. The intention is that any new taxi rate structure would replace the common rates rules in applicable areas.  Two new rates structures are being considered as possibilities: Rates …

Type: News and updates

Published: Wed, 09/20/2023 - 01:00

Board decision on new taxi rates structures

https://www.ptboard.bc.ca/news/2024-01/board-decision-new-taxi-rates-structures

… the Passenger Transportation Board (Board) to set rates “for the purpose of establishing just and uniform charges” and to make rules respecting rates (sections 7(1)(f-g)). In April 2022, the Board made it … a priority to undertake a process of systemic decisions on rates. This was done in anticipation of market restructuring …

Type: News and updates

Published: Wed, 01/17/2024 - 01:00

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

 

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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