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Contact the Board

Phone: 250-953-3777

Email: ptboard@gov.bc.ca

Use our contact form

Office hours

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 5pm

General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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News and updates

https://www.ptboard.bc.ca/news-and-updates

… News and updates Get policy changes and news as they are published to the website via our RSS feed.  Subscribe Weekly bulletin Wednesday, May 27 News and updates Application summaries Decisions Hearings … News and updates …

Type: Page

Last updated: Fri, 03/29/2024 - 00:16

Home

https://www.ptboard.bc.ca/home

… in the public interest. Learn more about the Board News, updates and applications Taxi Living Cost Index … Analogue taxi meters no longer permitted Explore all news posts Apply or change a licence Apply or change a … and inclusion, equity, and diversity. Learn more News and updates May 14, 2026 Taxi Living Cost Index increase …

Type: Page

Last updated: Fri, 04/11/2025 - 19:08

Access to information and privacy

https://www.ptboard.bc.ca/access-information-and-privacy

Context The Board publishes summaries of applications, not complete application packages. The Board sometimes receives standard submission requests or Freedom of Information and Protection of Privacy Act (FIPPA) requests from submitters or other …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Board investigations - Section 7

https://www.ptboard.bc.ca/board-investigations-section-7

Context As set out in section 7(1)(b)(i) and (i.1) of the Act the Board may, on its own motion, conduct an investigation into any general matter relating to the passenger transportation industry. However, the investigation must be relevant to the Board’s …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Preparing a business plan

https://www.ptboard.bc.ca/business-plan

Applicants must submit a business plan when applying for a new passenger transportation licence or when applying to transfer a licence. The Passenger Transportation Board (Board) reviews business plans to understand how a business proposes to run and …

Type: Page

Last updated: Wed, 05/06/2026 - 13:27

Board investigations - Section 27

https://www.ptboard.bc.ca/board-investigations-section-27

Context The Board may conduct investigations under section 7 or section 27 of the Act. The Policy Manual contains a separate policy regarding Board investigations under section 7 of the Act.  Section 7 investigations typically pertain to general matters …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Reduce or stop inter-city bus service

https://www.ptboard.bc.ca/reduce-icb

… changes, and more information can be found in the Board’s News and updates section .   Checklist Eliminate inter-city …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Resources

https://www.ptboard.bc.ca/resources

Legislation Passenger Transportation Act Passenger Transportation Regulation Administrative Tribunals Act BC Laws (other acts and regulations) Board resources Board rules of practice and procedure Policy manual Rates rules Metered taxi rate structure in …

Type: Page

Last updated: Wed, 03/11/2026 - 17:11

Eco-friendly taxis

https://www.ptboard.bc.ca/eco-friendly-taxis

… transportation industry as referenced in the May 2023 News and Updates . Details about relevant initiatives and …

Type: Page

Last updated: Tue, 09/23/2025 - 09:19

About the Board members

https://www.ptboard.bc.ca/about-board-members

Baljinder Narang, Chair Baljinder Narang was appointed Board Chair effective October 1, 2023, after serving as a member of the Board since March 2019. Ms. Narang is a retired Occupational Therapist who specialized in Mental Health Services with focus on …

Type: Page

Last updated: Wed, 11/05/2025 - 10:13

Board releases Annual Report 2022-2023

https://www.ptboard.bc.ca/news/2023-09/board-releases-annual-report-2022-2023

… for interested parties and the public. Explore more news about: Taxi Ride-hail (TNS) Inter-city bus Limousine, … Board releases Annual Report 2022-2023 …

Type: News and updates

Published: Wed, 09/06/2023 - 01:00

Taxi Rates - Cost of Living Adjustment 2023

https://www.ptboard.bc.ca/news/2023-08/taxi-rates-cost-living-adjustment-2023

… period, will be released in the coming weeks. Explore more news about: Taxi Limousine, shuttle and other …

Type: News and updates

Published: Wed, 08/02/2023 - 01:00

Q&As for the 2023 Passenger Transportation Board Investigation: COVID-19 Recovery for Passenger Transportation Industry in BC

https://www.ptboard.bc.ca/news/2022-12/qas-2023-passenger-transportation-board-investigation-covid-19-recovery-passenger

… best interest of the industry as a whole.  Explore more news about: Taxi Ride-hail (TNS) Inter-city bus Limousine, …

Type: News and updates

Published: Wed, 12/14/2022 - 13:00

B.C. Accessibility Standards: Transportation sector session

https://www.ptboard.bc.ca/news/2024-07/bc-accessibility-standards-transportation-sector-session

… the Accessible B.C. Act engagement website . Explore more news about: Taxi Ride-hail (TNS) Inter-city bus Limousine, …

Type: News and updates

Published: Thu, 07/04/2024 - 13:00

Passenger Transportation Board to conduct follow-up investigation on the current state of COVID-19 recovery for BC passenger transportation industry

https://www.ptboard.bc.ca/news/2022-12/passenger-transportation-board-conduct-follow-investigation-current-state-covid-19

… consult the Board’s website for any updates.  Explore more news about: Taxi Ride-hail (TNS) Inter-city bus Limousine, …

Type: News and updates

Published: Wed, 12/14/2022 - 13:00

The Passenger Transportation Board is moving

https://www.ptboard.bc.ca/news/2024-02/passenger-transportation-board-moving

… Officer at jim.grove@gov.bc.ca. Explore more news about: Taxi Ride-hail (TNS) Inter-city bus Limousine, …

Type: News and updates

Published: Wed, 02/07/2024 - 13:00

Special Committee to Review Passenger Directed Vehicles

https://www.ptboard.bc.ca/news/2023-07/special-committee-review-passenger-directed-vehicles

… to explore opportunities for implementation. Explore more news about: Taxi Ride-hail (TNS) Inter-city bus Limousine, …

Type: News and updates

Published: Wed, 07/12/2023 - 01:00

Traffic congestion study to begin in Lower Mainland

https://www.ptboard.bc.ca/news/2023-08/traffic-congestion-study-begin-lower-mainland

… Acuere Consulting Inc. to conduct the study.  Explore more news about: Taxi Ride-hail (TNS) Inter-city bus Limousine, …

Type: News and updates

Published: Wed, 08/16/2023 - 01:00

Update report on impacts of Covid-19 on BC Passenger Transportation Industry

https://www.ptboard.bc.ca/news/2023-08/update-report-impacts-covid-19-bc-passenger-transportation-industry

… systemic decisions related to these sectors.  Explore more news about: Taxi Ride-hail (TNS) Inter-city bus Limousine, …

Type: News and updates

Published: Wed, 08/09/2023 - 01:00

Clarification of credit card surcharge rules

https://www.ptboard.bc.ca/news/2023-10/clarification-credit-card-surcharge-rules

… PDV Rates Rule Credit Card Surcharge decision Explore more news about: Taxi Ride-hail (TNS) Inter-city bus Limousine, …

Type: News and updates

Published: Wed, 10/18/2023 - 01:00

Update on climate change programs and initiatives

https://www.ptboard.bc.ca/news/2024-03/update-climate-change-programs-and-initiatives

… Officer at jim.grove@gov.bc.ca. Explore more news about: Taxi Ride-hail (TNS) Inter-city bus Limousine, …

Type: News and updates

Published: Wed, 03/06/2024 - 01:00

Taxi camera program is changing

https://www.ptboard.bc.ca/news/2025-09/taxi-camera-program-changing

… please contact info@oipc.bc.ca .  Explore more news about: Taxi Ride-hail (TNS) Inter-city bus Limousine, …

Type: News and updates

Published: Thu, 09/11/2025 - 01:00

TNS geo-fencing around Vancouver Cruise Ship Terminal

https://www.ptboard.bc.ca/news/2025-07/tns-geo-fencing-around-vancouver-cruise-ship-terminal

… Transportation Board at ptboard@gov.bc.ca . Explore more news about: Taxi Ride-hail (TNS) Industry-wide …

Type: News and updates

Published: Fri, 07/11/2025 - 01:00

Proposed changes to rates structure - call for feedback

https://www.ptboard.bc.ca/news/2023-03/proposed-changes-rates-structure-call-feedback

… with providing feedback on this topic. Explore more news about: Taxi Ride-hail (TNS) Policy updates …

Type: News and updates

Published: Wed, 03/29/2023 - 13:52

Credit card surcharges - feedback requested

https://www.ptboard.bc.ca/news/2023-01/credit-card-surcharges-feedback-requested

… card surcharge” to: ptboard@gov.bc.ca. Explore more news about: Taxi Ride-hail (TNS) Inter-city bus Limousine, …

Type: News and updates

Published: Wed, 01/18/2023 - 13:20

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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