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Contact the Board

Phone: 250-953-3777

Email: ptboard@gov.bc.ca

Use our contact form

For complaints

If your inquiry relates to a complaint about service (e.g., taxi, ride-hailing, or limousine services), please click here for information on the appropriate agency to submit your complaint.

Office hours

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 5pm

General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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News and updates

https://www.ptboard.bc.ca/news-and-updates

… News and updates Get policy changes and news as they are published to … Search news and updates Search news headlines Filter by: Industry-wide Policy updates Taxi Ride-hail (TNS) Inter-city … Key facts and dates: Following... Ride-hail (TNS) Industry-wide Policy updates Keep reading December 12, 2025 …

Type: Page

Last updated: Fri, 03/29/2024 - 00:16

Home

https://www.ptboard.bc.ca/home

… inter-city buses in British Columbia. It works to balance industry sustainability and competitiveness in the public interest. Learn more about the Board News, updates and applications Taxi Living Cost Index increase … to promote a healthy B.C. passenger transportation industry. Go How can we help you? Tell us why you’re here so …

Type: Page

Last updated: Fri, 04/11/2025 - 19:08

Resources

https://www.ptboard.bc.ca/resources

… Effects of Covid-19 on the BC Passenger Transportation Industry, Hara Associates, August 2023 (5 MB) This 2023 study … economic factors relevant to the passenger transportation industry.  Economic Effects of Covid-19 Pandemic on the BC Passenger Transportation Industry, Hara Associates, September 2021 (3 MB) This …

Type: Page

Last updated: Wed, 03/11/2026 - 17:11

Preparing a business plan

https://www.ptboard.bc.ca/business-plan

… apply to information and confidentiality. Business plan updates If you are applying to change your licence or add …

Type: Page

Last updated: Wed, 05/06/2026 - 13:27

Board mission, vision, and values

https://www.ptboard.bc.ca/board-mission-vision-and-values

… services and adequate supply.  Regulating the industry Competition: B.C.'s passenger transportation industry encourages healthy competition among a variety of … providers.  Innovation: B.C.'s passenger transportation industry is innovative and embraces emerging technology.  …

Type: Page

Last updated: Wed, 01/08/2025 - 11:11

Integrating broader priorities

https://www.ptboard.bc.ca/integrating-broader-priorities

… and initiatives concerning climate change prioritize the industry's sustainability from both a financial and … that promote accessibility in the passenger transportation industry, and has an accessibility plan to support … by the B.C. government that the passenger transportation industry must uphold and adhere to. The Board supports …

Type: Page

Last updated: Mon, 06/30/2025 - 10:30

Taxi Cost Index: Supporting fair and sustainable rates

https://www.ptboard.bc.ca/taxi-cost-index

… while supporting the economic sustainability of the industry. Evolution of the TCI The TCI is a core component of … market dynamics in B.C. Developed with the direct input of industry representatives, this custom model was finalized in … unique to each area of the province. Mandatory annual updates  Unlike the previous voluntary TLCI process, the TCI …

Type: Page

Last updated: Fri, 06/19/2026 - 14:01

Eco-friendly taxis

https://www.ptboard.bc.ca/eco-friendly-taxis

… through the regulation of the passenger transportation industry as referenced in the May 2023 News and Updates . Details about relevant initiatives and programs … that can be accessed by the passenger transportation industry are identified there.  The Board’s eco-friendly taxi …

Type: Page

Last updated: Tue, 09/23/2025 - 09:19

Inter-city bus

https://www.ptboard.bc.ca/inter-city-bus

… economic conditions in the B.C. passenger transportation industry . Make sure you understand the application process . … economic conditions in the B.C. passenger transportation industry . Make sure you understand the application process . …

Type: Page

Last updated: Thu, 02/26/2026 - 14:01

Operating with a licence

https://www.ptboard.bc.ca/operating-licence

… (PTAP) . Funding and training is available to the taxi industry to improve services and experiences for the … to support accessibility in the passenger-directed vehicle industry Booking apps Taxis and limousines, and other … Rules that apply to the whole passenger transportation industry, or classes of licences, including sector type …

Type: Page

Last updated: Thu, 02/26/2026 - 13:38

Inter-city bus minimum route frequency

https://www.ptboard.bc.ca/icb-minimum-route-frequency

Context The Board is authorized, although not required, to establish minimum route frequency (MRF) requirements for inter-city bus (ICB) services as part of the terms and conditions of licence.  Established MRF policy The Board’s established MRF policy …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Rates rules

https://www.ptboard.bc.ca/rates-rules

… that are applicable to the whole passenger transportation industry, or classes of licences, including a particular …

Type: Page

Last updated: Fri, 12/12/2025 - 11:35

Systemic decision - TNS geo-fencing

https://www.ptboard.bc.ca/systemic-decision-tns-geo-fencing

… regulating certain aspects of the passenger transportation industry on a systemic level. One of the areas under the … May 5, 2025, which expressed support for the proposed updates to the TNS Region 1 geo-fencing term and condition. … the Board’s assistance and can consult further with the industry, including with taxis, to ensure it will do so in a …

Type: Page

Last updated: Thu, 07/10/2025 - 14:16

Data requirements

https://www.ptboard.bc.ca/data-requirements

Data requirements (495 KB) Updated: December 7, 2023 …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Oral hearings handbook

https://www.ptboard.bc.ca/oral-hearings-handbook

Oral hearings handbook (177 KB) Updated: December 21, 2023 …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Appeal procedures handbook

https://www.ptboard.bc.ca/appeal-procedures

Appeal procedures handbook (230 KB) Updated: November 23, 2023 …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Operational taxi data

https://www.ptboard.bc.ca/operational-taxi-data

Operational taxi data (271 KB) Updated: December 2023 …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Reduce or stop inter-city bus service

https://www.ptboard.bc.ca/reduce-icb

… and more information can be found in the Board’s News and updates section .   Checklist Eliminate inter-city bus route …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Apply to transfer a licence

https://www.ptboard.bc.ca/apply-transfer-licence

Taxi, ride-hail, inter-city bus, limo, shuttle and other passenger directed vehicle operators (transferors) can apply to transfer their passenger transportation licence to another business entity.  All terms and conditions attached to the licence are …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Ride-hail (TNS) licensee list

https://www.ptboard.bc.ca/ride-hail-licensee-list

Ride-hail (TNS) licensee list Updated: July 2025 Legal Name Trade Name Region Black Top Cabs Ltd. Black Top Cabs 1 Bonny`s Taxi Ltd. Bonny`s Taxi 1 Kabu Ride Inc. GoKabu 1, 2, 3, 4, 5 Lyft Canada Inc. Lyft 1 North Shore Taxi (1966) Ltd. North Shore Taxi; …

Type: Page

Last updated: Fri, 08/01/2025 - 13:16

Metered taxi rate structure in B.C.

https://www.ptboard.bc.ca/taxi-rate-structure

… analysis. They allow the Board to proactively identify industry-wide changes and adjust taxi rates in a streamlined … of TNS) and other issues as the passenger transportation industry emerged from the pandemic. From an economics … was to gather preliminary concerns and issues from the industry regarding the rates topic. After extensive policy …

Type: Page

Last updated: Fri, 12/12/2025 - 11:21

Capable

https://www.ptboard.bc.ca/capable-policy

… sound economic conditions in the passenger transportation industry in British Columbia. Related topics: Fit and proper …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Policy manual

https://www.ptboard.bc.ca/policy-manual

Policy manual   Policy Manual Effective: Sep 15, 2023 Updated: Jan 22, 2026 Download PDF version (12 MB) Table of contents Definitions Accessible taxis Access to information and privacy Activation of licences Appeal - Administrative penalty Board …

Type: Page

Last updated: Tue, 09/16/2025 - 02:49

Update report on impacts of Covid-19 on BC Passenger Transportation Industry

https://www.ptboard.bc.ca/news/2023-08/update-report-impacts-covid-19-bc-passenger-transportation-industry

… pandemic and its effects on the passenger transportation industry in BC. The results were published in Economic … Effects of Covid-19 on the BC Passenger Transportation Industry (3 MB) in September 2021. Following the 2021 report, … Effects of Covid-19 on the BC Passenger Transportation Industry (5 MB) , is available today and presents data and …

Type: News and updates

Published: Wed, 08/09/2023 - 01:00

Other passenger directed vehicle licensee list

https://www.ptboard.bc.ca/other-pdv-licensee-list

Other passenger directed vehicle licensee list Updated: July 2025 Legal name Trade name PDV type Regional districts 0838255 B.C. LTD. LANGUAGE LIMOUSINE ESL students or other age service limitations Metro Vancouver 1123910 B.C. Ltd. Contractor Post Office …

Type: Page

Last updated: Fri, 08/01/2025 - 13:15

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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