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Contact the Board

Phone: 250-953-3777

Email: ptboard@gov.bc.ca

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General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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Board rules of practice and procedure

https://www.ptboard.bc.ca/board-rules-practice-procedure

Board rules of practice and procedure The HTML version of the document displayed below for your convenience may contain typographical and formatting errors. The PDF version (282 KB) is considered the true copy. A. General Open all Definitions In these …

Type: Page

Last updated: Sun, 06/29/2025 - 18:00

Home

https://www.ptboard.bc.ca/home

Home Driving forward, together The Passenger Transportation Board is an independent legal tribunal that licenses and regulates taxis, ride-hail, limousines, shuttles, and inter-city buses in British Columbia. It works to balance industry sustainability …

Type: Page

Last updated: Fri, 04/11/2025 - 19:08

News and updates

https://www.ptboard.bc.ca/news-and-updates

News and updates Get policy changes and news as they are published to the website via our RSS feed.  Subscribe Weekly bulletin Wednesday, September 17 News and updates Application summaries Decisions Hearings September 11, 2025 Taxi camera program is …

Type: Page

Last updated: Fri, 03/29/2024 - 00:16

Reduce or stop inter-city bus service

https://www.ptboard.bc.ca/reduce-icb

Inter-city bus (ICB) operators must apply to the Passenger Transportation Board (Board) to eliminate routes or route points set out in their licence. To eliminate routes or route points, ICB operators must: Submit a public rationale document. The Board …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Urgent public need policy

https://www.ptboard.bc.ca/urgent-public-need-policy

Context If the Board is satisfied that an "urgent public need" exists, it may choose to process the application without public notice. For most applications, the Board’s process is to publish notice in its weekly bulletin to bring the fact and nature of …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Submissions - Applications

https://www.ptboard.bc.ca/submissions-applications

Context Section 28(1) of the Act sets out the criteria the Board must consider on an application. The Board must first consider whether the applicant is a fit and proper person, and capable of providing the proposed service. If the applicant passes this …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

April 2025 newsletter

https://www.ptboard.bc.ca/april-2025-newsletter

… assigned by the Board . The values are for each month in 2022 to September 2024 in Passenger Transportation Region 1. … per 100,000 population. The values are for each month in 2022 to September 2024 in Passenger Transportation Region 1. … assigned by the Board . The values are for each month in 2022 to September 2024 in Passenger Transportation Region 2. …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Rates policy project

https://www.ptboard.bc.ca/rates

… reviewing taxi rates and   examining potential changes in 2022.  Following more than a year of research and … to the regulatory framework in B.C. in 2019.  In April 2022, the Board prioritized undertaking systemic decisions on … The Board consulted extensively with taxi licensees in 2022/2023 to discuss the possibility of new rates …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

About the Board members

https://www.ptboard.bc.ca/about-board-members

… Board Emeritus for the Sikh Research Institute Canada. In 2022, she was appointed to serve on the Board of Governors at … in the professional and administrative sector. From 2016-2022 he was also the President of the Canadian Office and …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Uber transfer application Q&As

https://www.ptboard.bc.ca/news/2023-05/uber-transfer-application-qas

May 10, 2023 Who   is   the   Passenger   Transportation   Board (Board)? The Passenger Transportation Board is an independent administrative tribunal in British Columbia established under the Passenger Transportation Act (Act). The Board is responsible …

Type: News and updates

Published: Wed, 05/10/2023 - 13:00

Systemic decision - credit card surcharges

https://www.ptboard.bc.ca/systemic-decision-credit-card

… the topic of credit card surcharges in its December 2022 and January 2023 Board meetings. Following a motion …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

May 2025 newsletter

https://www.ptboard.bc.ca/may-2025-newsletter

… increases in median wage. During the period from January 2022 to December 2024, there were two Board-approved rate …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

2023 Vancouver cruise ship schedule for TNS and taxi companies

https://www.ptboard.bc.ca/news/2023-04/2023-vancouver-cruise-ship-schedule-tns-and-taxi-companies

April 5, 2023 Transportation Network Service (TNS) operators are reminded to review the terms and conditions (T&C) of their licence as the 2023 cruise ship season begins in Vancouver. All TNS licensees in Region 1 are to abide by the designated …

Type: News and updates

Published: Wed, 04/05/2023 - 13:59

Application processing delays

https://www.ptboard.bc.ca/news/2025-06/application-processing-delays

June 25, 2025 Recently, concerns have been raised about processing delays for applications at the Passenger Transportation Board. The Board recognizes there is currently a backlog of applications, and we are committed to find ways to expedite application …

Type: News and updates

Published: Wed, 06/25/2025 - 01:00

TLCI review of taxi rates

https://www.ptboard.bc.ca/news/2023-08/tlci-review-taxi-rates

… transportation operators and the consumers they serve.  In 2022, a combined 2020/2021 TLCI of 5.3% was offered. In 2022, the Board also considered CPI trending for January and February 2022 in addition to 2021. In 2023, as the Board offers its …

Type: News and updates

Published: Wed, 08/23/2023 - 01:00

Deadline to activate additional taxis extended

https://www.ptboard.bc.ca/news/2022-12/deadline-activate-additional-taxis-extended

… December 14, 2022 Since June 2020, the Passenger Transportation Board … vehicles approved by the Board after March 2020 In May 2022 and based on consultation with the taxi industry, the … Board issued a final activation deadline of December 31, 2022. However, recent feedback from licensees indicates the …

Type: News and updates

Published: Wed, 12/14/2022 - 13:00

Q&As for the 2023 Passenger Transportation Board Investigation: COVID-19 Recovery for Passenger Transportation Industry in BC

https://www.ptboard.bc.ca/news/2022-12/qas-2023-passenger-transportation-board-investigation-covid-19-recovery-passenger

… December 14, 2022 Why did the Board conduct an investigation in 2021?  In … complete? The investigation will begin in around December 2022 and is anticipated to be complete within six months …

Type: News and updates

Published: Wed, 12/14/2022 - 13:00

Leadership Transition at the Passenger Transportation Board

https://www.ptboard.bc.ca/news/2023-10/leadership-transition-passenger-transportation-board

… Chair and Board member for Douglas College since November 2022. “Over the past three years, the passenger … came about from the legislative amendments of 2018 and 2022.” Baljinder said. “Through her creativity, knowledge, …

Type: News and updates

Published: Wed, 10/04/2023 - 01:00

Final deadline to activate additional taxi licenses extended to July 1, 2023

https://www.ptboard.bc.ca/news/2022-12/final-deadline-activate-additional-taxi-licenses-extended-july-1-2023

… December 28, 2022 In light of recent feedback from licensees indicating …

Type: News and updates

Published: Wed, 12/28/2022 - 05:38

Notice to Taxi Licensees RE: Terms and Conditions Update

https://www.ptboard.bc.ca/news/2023-07/notice-taxi-licensees-re-terms-and-conditions-update

July 12, 2023 The HTML version of the document displayed below for your convenience may contain typographical and formatting errors. The PDF version (131 KB) is considered the true copy. The   Passenger   Transportation   Board   is providing notice to …

Type: News and updates

Published: Wed, 07/12/2023 - 01:00

Board releases Annual Report 2022-2023

https://www.ptboard.bc.ca/news/2023-09/board-releases-annual-report-2022-2023

… 6, 2023 The Passenger Transportation Board’s Annual Report 2022-2023 is now available online. The Annual Report 2022-2023 (6 MB) describes the activities of the Board during the fiscal year April 1, 2022 to March 31, 2023. Highlights Some of the Board …

Type: News and updates

Published: Wed, 09/06/2023 - 01:00

Passenger Transportation Board to conduct follow-up investigation on the current state of COVID-19 recovery for BC passenger transportation industry

https://www.ptboard.bc.ca/news/2022-12/passenger-transportation-board-conduct-follow-investigation-current-state-covid-19

… December 14, 2022 The Passenger Transportation Board recognizes the …

Type: News and updates

Published: Wed, 12/14/2022 - 13:00

Taxi Rates - Cost of Living Adjustment 2023

https://www.ptboard.bc.ca/news/2023-08/taxi-rates-cost-living-adjustment-2023

… was calculated from CPI (BC) data inclusive of March 2022 (the last TLCI intake) through June 2023. More …

Type: News and updates

Published: Wed, 08/02/2023 - 01:00

Board decision on new taxi rates structures

https://www.ptboard.bc.ca/news/2024-01/board-decision-new-taxi-rates-structures

… make rules respecting rates (sections 7(1)(f-g)). In April 2022, the Board made it a priority to undertake a process of … structures across the province for more than a year during 2022-23. During its review, the Board consulted with taxi …

Type: News and updates

Published: Wed, 01/17/2024 - 01:00

Updated rule for taxi meters

https://www.ptboard.bc.ca/news/2023-10/updated-rule-taxi-meters

… October 18, 2023 At the end of 2022, the Passenger Transportation Board (Board) completed a …

Type: News and updates

Published: Wed, 10/18/2023 - 01:00

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

 

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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