A Taxi Bill of Rights lets passenger and drivers know what to expect on a taxi trip. It sets out what passengers can expect from drivers, and what drivers can expect from passengers.
Since 2008, all taxis in Metro Vancouver have displayed a Taxi Bill of Rights in their vehicles. Starting in 2013, other taxi companies in British Columbia have been able to adopt a Voluntary Taxi Bill of Rights when they register it with the Passenger Transportation Board.
Voluntary Taxi Bill of Rights (VTBOR)
When a company starts a Taxi Bill of Rights program in their community, it adopts a common set of rights for passengers and drivers. It posts a standard Taxi Bill of Rights in each taxicab. And the company commits to following a process it establishes for addressing complaints (and compliments) from passengers. The Board posts contact information for active VTBOR programs in the province.
More VTBOR Information
For Passengers
- List | Taxi Bill of Rights Active Programs - Contacts
- Info Sheet | Taxi Service Compliments & Reports
For Communities
- Public Advisory | Your Community & The Taxi Bill of Rights
For Taxi Companies (to start a VTBOR program)
- Info Sheet | Starting a Voluntary Taxi Bill of Rights Program
- Board Rule | Voluntary Taxi Bill of Rights Programs
- Industry Advisory | Introducing a Voluntary Taxi Bill of Rights Program
Metro Vancouver Taxi Bill of Rights
In Metro Vancouver, all taxicab operators must post a Taxi Bill of Rights decal in their vehicle. If you are in Metro Vancouver, visit the Metro Vancouver Taxi Bill of Rights website to get information about the mandatory Taxi Bill of Rights program. This website is administered by the Ministry of Transportation and Infrastructure. Taxi company participation is required by the Board’s Taxi Bill of Rights Display Rule.
More information:
- 2008 Advisory | Taxi Bill of Rights
- Online | Passenger Comments and Complaints in Vancouver & Area