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Contact the Board

Phone: 250-953-3777

Email: ptboard@gov.bc.ca

Use our contact form

Office hours

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 5pm

General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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Access to information and privacy

https://www.ptboard.bc.ca/access-information-and-privacy

… Access to information and privacy Print PDF Share Share this content … standard submission requests or Freedom of Information and Protection of Privacy Act (FIPPA) requests from submitters or … such as financial statements and those containing personal or financial information are, however, considered to …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Providing financial information

https://www.ptboard.bc.ca/providing-financial-information

… Providing financial information Print PDF Share Share this content Copy this URL: … Companies: Balance sheet Sole Proprietors or Partnerships: Personal net worth statements The Board prefers digital … need to submit income statements. Balance sheet or personal net worth statements This is a description of a …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Board investigations - Section 27

https://www.ptboard.bc.ca/board-investigations-section-27

… investigations under section 7 or section 27 of the Act. The Policy Manual contains a separate policy regarding … section 27(2) of the Act. Others who may have relevant information related to a special authorization application. … by an expert, if the Board decides it needs additional information, the Board may seek that information by providing …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Board rules of practice and procedure

https://www.ptboard.bc.ca/board-rules-practice-procedure

… includes a corporation, partnership or party, and the personal or other legal representatives of a person to whom … 39: Minimum notice requirements (Rescinded November 24, 2023) Rule 40: Rationale for applications for publication … by a fee in the amount of $150.      A licensee who files a notice of appeal after the 30-day period in Rule 53.2 …

Type: Page

Last updated: Sun, 06/29/2025 - 18:00

Appeal an administrative penalty

https://www.ptboard.bc.ca/appeal-administrative-penalty

… penalty on the licensee. Note: If the Board requests information from the Registrar for the purposes of an appeal, … of the appellant, and, if the appellant has an agent to act on the appellant's behalf in respect of the appeal, … the Registrar. Subject to the Freedom of Information and Protection of Privacy Act, the Registrar must, within 10 …

Type: Page

Last updated: Mon, 04/14/2025 - 01:05

Application process

https://www.ptboard.bc.ca/application-process

… will contact you and request that you provide missing information within a specified time frame.  If the due date … confidential: Private financial information (e.g. personal net worth statements) Private business details (e.g. … Board decisions are public. The Freedom of Information and Protection of Privacy Act may apply to information in your …

Type: Page

Last updated: Mon, 04/14/2025 - 00:54

Social media

https://www.ptboard.bc.ca/social-media-policy

… Context Section 28(1) of the Act sets out the criteria the Board must consider on an … need, and sound economic conditions.  In addition to the information provided by the applicant, the Board may also … must know the identity of people who post on social media sites in case it has follow-up questions. When social media …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Taxi cameras

https://www.ptboard.bc.ca/taxi-cameras

… Required Taxi cameras may only be used when all digital files (including metadata files) recorded by the camera … integrity of the evidence ; b. a person authorized by an Act, search warrant or Court order; or c. a designated … police access to image recordings, and giving passengers information about taxi cameras Removal of a Vehicle from a …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Request a decision reconsideration

https://www.ptboard.bc.ca/request-decision-reconsideration

… Board may reconsider, vary or rescind a decision if: New information becomes available There has been an error in … of the date of publication of the Board’s decision. New information has become available If new information becomes … decision. Error in procedure The Board has a duty to act fairly, impartially, and must follow procedural fairness. …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Taxi rates

https://www.ptboard.bc.ca/taxi-rates

… metered rates for individual licensees . October 20, 2023 Metered taxi rate norms in B.C.   Flag Distance (per km) … years, a custom Taxi Cost Index (TCI) will be established. 2023 TLCI The Board has concluded its Taxi and Limousine Cost … be made available for taxis to request until September 17, 2023. August 2023 TLCI Industry Advisory TLCI 2023 Request …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Hearings

https://www.ptboard.bc.ca/application-hearings

…  oral hearing, or a combination of both based on the information in the application file. A written hearing means … process via video or telephone conference to clarify information, but this is not an oral hearing, it is a Board … under section 27 of the Passenger Transportation Act . An oral hearing includes all of the written materials …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Submissions - Applications

https://www.ptboard.bc.ca/submissions-applications

… Context Section 28(1) of the Act sets out the criteria the Board must consider on an … interested parties. Submissions are an opportunity to give information to the Board to help make a decision about an … outlined above; and Provide the Board with factual information to support or confirm statements. The Board will …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Capable

https://www.ptboard.bc.ca/capable-policy

… Context Section 28(1) of the Act sets out the criteria the Board must consider on an … competence and ability by providing sound and realistic information in its business plan and financial statements … service it proposes. The following sections provide more information on what the Board may consider in determining …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Definitions

https://www.ptboard.bc.ca/policy-definitions

… Important definitions for this policy manual include: “Act” means the Passenger Transportation Act. “ATA“ means the … not include application fees; “FIPPA” means the Freedom of Information and Protection of Privacy Act. “industry” refers to the passenger …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Preparing an accessible service plan

https://www.ptboard.bc.ca/preparing-accessible-service-plan

… plan. Use these questions as a guide for the type of information to put in your accessible service plan. Open all Company information Vehicles How many conventional taxis are in your … with wheelchairs and other mobility aids. Include information that answers the following types of questions. Do …

Type: Page

Last updated: Fri, 07/04/2025 - 09:11

Fit and proper

https://www.ptboard.bc.ca/fit-and-proper-policy

… Context Section 28(1) of the Act sets out the criteria the Board must consider on an … Urgent public need applications (section 26(3) of the Act) Temporary Operating Permit applications (section 38(2) … to the applicant. The Board will consider any relevant information concerning the conduct of the principal in order …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Sound economic conditions

https://www.ptboard.bc.ca/sound-economic-conditions-policy

… Context Section 28 (1) of the Passenger Transportation Act (Act) sets out the criteria the Board must consider on an … transportation industry in BC. The applicant must provide information and evidence to support this.  The Board … conditions factors, the applicant should provide as much information and evidence as possible to show that sound …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Public need

https://www.ptboard.bc.ca/public-need-policy

… Context Section 28(1) of the Passenger Transportation Act (Act) sets out the criteria the Board must consider on an … public need factors, the applicant should provide as much information and evidence as possible to show that public need … also consider these factors of public need when providing information to the Board respecting an application. Public …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Resources

https://www.ptboard.bc.ca/resources

… Legislation Passenger Transportation Act Passenger Transportation Regulation Administrative … report of the Special Committee was released in May 2024.  2023 Update: Economic Effects of Covid-19 on the BC Passenger Transportation Industry, Hara Associates, August 2023 (5 MB) This 2023 study investigates the impact of Covid …

Type: Page

Last updated: Thu, 04/24/2025 - 04:09

Inter-city bus minimum route frequency

https://www.ptboard.bc.ca/icb-minimum-route-frequency

… (RPP 40) Process to receive comments and other information pertaining to public notice of proposed MRF … ICB COVID-19 Policy is scheduled to expire on December 31, 2023, which would result in a reversion to the established … to transition to the updated MRF policy.  Legislation The Act: 28 (3) The board may establish terms and conditions that …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Appeal - Administrative penalty

https://www.ptboard.bc.ca/appeal-administrative-penalty-policy

… Copied https://www.ptboard.bc.ca/search Context Under the Act, the Registrar is responsible for conducting compliance … licensees who are found to be in non-compliance with the Act or the terms and conditions of their licence. The Board … under this section, the board must, after considering the information provided by the licensee and the registrar, (a) …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Taxi meters

https://www.ptboard.bc.ca/taxi-meters

… The Passenger Transportation Act (Act) authorizes the Passenger Transportation Board … for taxi meter use and standards. This page provides information about taxi meter types and usage in B.C. and … application software under the Act, this page provides information on some of the options available to licensees in …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Systemic decision - credit card surcharges

https://www.ptboard.bc.ca/systemic-decision-credit-card

… Surcharges I. Jurisdiction The Passenger Transportation Act (the Act) regulates the licensing and operation of … a process to elicit submissions and after considering the information is providing written reasons for its decision. In … of credit card surcharges in its December 2022 and January 2023 Board meetings. Following a motion approved by the …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Demonstrating public need and sound economic conditions

https://www.ptboard.bc.ca/demonstrating-public-need-and-sound-economic-conditions

… ensure an application for a new or amended licence has the information the Board needs for its decision. This page will … to know? Section 28(1) of the Passenger Transportation Act (Act) sets out the criteria the Board must consider on an … would be subject to the Freedom of Information and Protection of Privacy Act and the Board’s disclosure …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Preparing a business plan

https://www.ptboard.bc.ca/business-plan

… for passengers and identifies key competitors Provides information on other passenger transportation services in … plan information under the Freedom of Information and Protection of Privacy Act. The Board would then review the information in the plan …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

 

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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  • Operating with a licence

    • Appeal an administrative penalty
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    • Operating an inter-city bus service
    • Operating a limo or shuttle service
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  • Apply or change an inter-city bus licence

    • Amend or change an inter-city bus licence
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    • Start an inter-city bus service
  • Apply or change a limo or shuttle licence

    • Amend or change a limo or shuttle licence
    • Start a limo or shuttle service
  • Apply or change a ride-hail (TNS) licence

    • Amend or change a ride-hailing (TNS) licence
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