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Contact the Board

Phone: 250-953-3777

Email: ptboard@gov.bc.ca

Use our contact form

Office hours

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 5pm

General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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Operating with a licence

https://www.ptboard.bc.ca/operating-licence

… (by region) in its Rates Rule - TNS Rates Rule . Temporary Operating Permits (TOPs) Operators can apply to the Board for a temporary operating permit to increase the number of vehicles in their … can apply to the Board for a festive season temporary operating permit to increase their fleet by a percentage of …

Type: Page

Last updated: Thu, 04/24/2025 - 03:55

Operating areas

https://www.ptboard.bc.ca/operating-areas

… Operating areas Print PDF Share Share this content Copy this … may pick up and drop off passengers. The Board regulates operating areas to balance adequate service levels that meet … passenger transportation industry.  The Board’s Operating Areas policy describes the acceptable ways in which …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Operating areas as a regulatory lever

https://www.ptboard.bc.ca/operating-areas-regulatory-lever

… Operating areas represent one of the three main levers that … uses to regulate the passenger transportation market. Operating areas are applicable to all passenger … reflects different business models in each of the sectors. Operating areas are specified in terms and conditions of …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Temporary Operating Permits (TOPs)

https://www.ptboard.bc.ca/top-policy

… Temporary Operating Permits (TOPs) Print PDF Share Share this content … TOP applications are considered individually based on operating and market conditions at a particular time.  With … are requesting when they submit a PS TOP application, and operating areas for PS TOPs will be the same as those on the …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Temporary Operating Permit (TOP)

https://www.ptboard.bc.ca/temporary-operating-permit

… directed vehicle operators can apply for a Temporary Operating Permit (TOP) that allows you to increase the number … bookings that exceed your vehicle supply. Temporary Operating Permit Additional Passenger-Directed Vehicle … TOPs policy for more information about when you start operating under a TOP and the maximum number of temporary …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Taxi

https://www.ptboard.bc.ca/taxi

… a taxi service. Apply for a licence Change a licence Operating with a licence Start a taxi service Passenger … apply to the Board to change rates or rules about rates . Operating with a licence Operating a taxi service Taxi cameras Cameras in taxis make …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Inter-city bus

https://www.ptboard.bc.ca/inter-city-bus

… per person fares. Apply for a licence Change a licence Operating with a licence Start an inter-city bus service … period of 90 days to transition to the updated MRF policy. Operating with a licence Operating an inter-city bus service Minimum route frequency …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Limousine and shuttle

https://www.ptboard.bc.ca/limousine-and-shuttle

… or other PDV service. Apply for a licence Change a licence Operating with a licence Start a limousine, shuttle, or other … apply to the Board to change rates or rules about rates . Operating with a licence Operating a limousine, shuttle, or other passenger directed …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Ride-hail (TNS)

https://www.ptboard.bc.ca/ride-hail-tns

… a TNS service. Apply for a licence Change a licence Operating with a licence Start a ride-hail (TNS) service … terms and conditions labelled “legislative requirements”. Operating with a licence Operating a ride-hail (TNS) service Driver earnings The Board …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Taxi rates

https://www.ptboard.bc.ca/taxi-rates

… new taxi applications or taxi rate change applications. Operating areas with common rates rules There are eight … companies to obtain periodic rate increases when operating costs rise. TLCI rate increases are based on the …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Operational taxi data

https://www.ptboard.bc.ca/operational-taxi-data

Operational taxi data (271 KB) Updated: December 2023 … Operational taxi data …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Inter-city bus minimum route frequency

https://www.ptboard.bc.ca/icb-minimum-route-frequency

Inter-city bus minimum route frequency Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Context The Board is authorized, although not required, to establish minimum route frequency (MRF) requirements for inter-city …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Taxi rate harmonization and equalization

https://www.ptboard.bc.ca/taxi-rate-harmonization-and-equalization

… system where the majority of licensees, or licensees operating the majority of taxis operating in the same area have agreed to establish the same … licensees that wish to charge common taxi rates in their operating area. This may include metered rates, hourly rates, …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Passenger transportation regions

https://www.ptboard.bc.ca/passenger-transportation-regions

… Transportation Network Services (TNS) Taxis (excluding Operating Areas ) Policy Transportation network services For … Board’s regulation and decision-making. For example, TNS operating areas and rates have been defined in terms of … Passenger Transportation Regions. Taxis For taxi licences, operating areas (including pick-up and drop-off locations) …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Limousine and other passenger directed vehicle rates

https://www.ptboard.bc.ca/limo-other-pdv-rates

Limousine and other passenger directed vehicle (PDV) operators must charge rates that are approved by the Passenger Transportation Board (Board). The Board's Rates Rules ensure passengers are charged reasonable and predictable prices for transportation …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Place names

https://www.ptboard.bc.ca/place-names

… a licence for a PDVA or TNSA, it also may approve specific operating areas that a licensee may operate within. These are … into licence terms and conditions.  When the Board defines operating areas using the names of municipalities or regional … defined areas from other B.C. government sources to set operating areas in passenger transportation licence terms and …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Providing financial information

https://www.ptboard.bc.ca/providing-financial-information

… are month-by-month detailed breakdowns of future operating expenses and revenues. They should start from the … to the Board) Start-up costs (new companies) Future operating costs (established companies) An explanation of … a new business, you need to include your start-up and operating expenses. Start-up expenses may include: Licensing …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Fitness reviews

https://www.ptboard.bc.ca/fitness-reviews

… of providing the service Suspend one or more vehicles from operating Suspend all vehicles from operating Cancel a licence Related topics: Fitness Disclosure …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Change rates or rules

https://www.ptboard.bc.ca/change-rates-or-rules

Taxi, limousine, shuttle, and other passenger directed vehicle (PDV) operators applying to make changes to their rates must show the Passenger Transportation Board (Board) that the proposed rates are both just and uniform. When making a decision, the …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Vehicle capacity and banding

https://www.ptboard.bc.ca/vehicle-capacity-and-banding

… person meets prescribed requirements and is otherwise operating the motor vehicle in compliance with the licence, …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Reduce or stop inter-city bus service

https://www.ptboard.bc.ca/reduce-icb

Inter-city bus (ICB) operators must apply to the Passenger Transportation Board (Board) to eliminate routes or route points set out in their licence. To eliminate routes or route points, ICB operators must: Submit a public rationale document. The Board …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Definitions

https://www.ptboard.bc.ca/policy-definitions

… to a licence; b.  a change of rates; or c.  a temporary operating permit who seeks, or has, a special authorization … licence to enter agreements on the licensee’s behalf. “operating area” means the originating and destination areas …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Application process

https://www.ptboard.bc.ca/application-process

… a service or vehicle, transfer a licence, get a temporary operating permit (TOP) or change rates) To apply for, or make … Request a decision reconsideration Urgent public need Operating with a licence … Application process …

Type: Page

Last updated: Mon, 04/14/2025 - 00:54

Vehicle booking apps

https://www.ptboard.bc.ca/vehicle-booking-apps

Passengers can book ride-hail, taxis and limousine, and other passenger-directed vehicles using their smartphone. Smartphone applications (apps) connect customers to transportation services while also making booking and dispatch an easy and efficient …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Policy manual

https://www.ptboard.bc.ca/policy-manual

… Fit and proper Inter-city bus minimum route frequency Operating areas Passenger transportation regions Place names … - Rates Taxi rate harmonization and equalization Temporary Operating Permits (TOPs) Transfers - Administrative Urgent …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

 

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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