1. Definitions
“Agreement” means an arrangement between a customer and a licensee for the provision a limousine service to a passenger or group of passengers at set rates.
“Customer” means the person who, on behalf of a passenger or group of passengers, enters an agreement with the licensee for the provision of limousine service to a passenger or group of passengers.
“Flat Rates” means a charter rate charged on a per-trip or point-to-point basis.
“Licensee” means a holder of a valid passenger transportation licence or a person formally designated by the holder of a valid passenger transportation licence to enter agreements on the licensee’s behalf.
“Point-to-Point Rate” means a charter rate fixed in advance and charged for transportation between two points and may include deadhead travel.
“Package Rate” means a charter rate fixed in advance and charged on an hourly basis.
“Sea-to-Sky Highway” means the section of Highway 99 from Horseshoe Bay to Pemberton.
“Standby Rates” apply to non-driving time when a limousine and driver are waiting to provide transportation when needed by the passenger.
2. Minimum time
a. Subject to V.2, the minimum time charge for any limousine service trip is one hour.
b. A licensee may set a minimum time charge that exceeds one hour if the customer is informed at the time of the agreement.
3. Start and end of hourly charges
- If the licensee calculates the hourly rate from or to a location other than where passengers are picked up or dropped off, the licensee must inform the customer at the time of the agreement of:
- the location from or to which the hourly rate is calculated, and
an estimated amount of time that will be added to the trip because of this policy.
4. Tolls, public fees and other service charges
- If a licensee informs a customer at the time of the agreement, a licensee may require the customer to pay the following:
- all ferry, bridge, and tunnel tolls and other public fees such as parking and park entrance fees that apply to the limousine or its occupants (including the driver) and tolls for return trips.
- a meet and greet fee
- vehicle decoration or preparation fee
- meals or accommodation costs for drivers
- vehicle clean up fees
- standby rates
a per kilometer rate from the company’s home base to or from the passenger pickup or drop off location.
5. Fuel surcharges
- A licensee may require a customer to pay a fuel surcharge if, at the time of the agreement, it informs the customer of:
- the total surcharge amount, or
the quantified method (including the data source and formula) that will be used to calculate the surcharge amount.
6. Substitute vehicles
- Subject to (b) below, if a licensee is unable to provide a vehicle with the requested seating capacity, the rates charged must fall into the lower of one of the following rate categories:
- Rate category of the requested vehicle, or
The rate category for the limousine that was substituted
If the number of passengers requiring transport exceeds the seating capacity of the vehicle, a licensee may charge the customer a higher rate to substitute a different limousine with a seating capacity to accommodate the number of passengers.
7. Discounts
Licensees may offer a discount of no more than 15% on their rates.
8. Familiarization trips
A free “familiarization trip” may only be given to:
- travel agents
- destination management companies
- commercial tour operators, and
- event planners
in the interest of building current and future business relationships with the licensee.
9. Donated services
Board Policy OP V.5 “Certificates, Cards, Coupons and Vouchers” applies to limousines.
10. Gratuities
Payment of a gratuity is at the discretion of a customer.
11. Deposits, cancellations and refunds
Licensees may establish policies for deposits, cancellations and refunds if the customer is informed of these policies before entering into an agreement.