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Contact the Board

Phone: 250-953-3777

Email: ptboard@gov.bc.ca

Use our contact form

For complaints

If your inquiry relates to a complaint about service (e.g., taxi, ride-hailing, or limousine services), please click here for information on the appropriate agency to submit your complaint.

Office hours

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 5pm

General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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1 - 25 of 95 results for {{search_term}}

Activation of licences

https://www.ptboard.bc.ca/activation-licences

… Context Applicants are expected to activate a licence within a reasonable time, particularly to address any … transfers (PDVs) Additional vehicles (PDVs) Policy New licence, transfers (PDVs) Applicants are typically required … are no longer approved and the maximum fleet size on the licence is reduced accordingly, unless the Board orders …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Apply to transfer a licence

https://www.ptboard.bc.ca/apply-transfer-licence

… can apply to transfer their passenger transportation licence to another business entity.  All terms and conditions attached to the licence are transferred -- a single term and condition of licence cannot be transferred. The transferor is responsible … Apply to transfer a licence …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Amend or change a taxi licence

https://www.ptboard.bc.ca/amend-taxi

… (Board) to amend or change their terms and conditions of licence. They cannot apply to amend terms and conditions … your maximum fleet size, you must apply to amend your licence. You cannot exceed the maximum fleet size or the maximum number of vehicles that are set out in your licence without Board approval. Applying to operate in a new …

Type: Page

Last updated: Mon, 07/27/2026 - 11:28

Notice of hearings

https://www.ptboard.bc.ca/hearing-notices

… Notice of hearings Hearings Search hearings Choose a date Apply Choose a date Apply There …

Type: Page

Last updated: Fri, 03/29/2024 - 00:16

Amend or change a limousine or shuttle licence

https://www.ptboard.bc.ca/amend-limo-shuttle

… Board to amend or change their terms and conditions of licence. They cannot apply to amend terms and conditions … your maximum fleet size, you must apply to amend your licence. You cannot exceed the maximum fleet size or the maximum number of vehicles that are set out in your licence without Board approval. Applying to operate in an …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Amend or change a ride-hailing (TNS) licence

https://www.ptboard.bc.ca/amend-or-change-ride-hailing-tns-licence

… (Board) to amend or change their terms and conditions of licence. They cannot apply to amend terms and conditions … To operate in other regions, you must apply to amend your licence. You cannot operate in Passenger Transportation … you are not approved to operate in. Checklist Amend a TNS licence Forms Transportation Network Services application …

Type: Page

Last updated: Fri, 12/12/2025 - 11:37

News and updates

https://www.ptboard.bc.ca/news-and-updates

… Data newsletters Read all news and policy updates All news Search news and updates Search news headlines Filter by: Industry-wide Policy updates Taxi Ride-hail (TNS) Inter-city bus Limo / shuttle Search Results 1 - 5 of 52 May 14, 2026 Taxi Living Cost …

Type: Page

Last updated: Fri, 03/29/2024 - 00:16

Operating with a licence

https://www.ptboard.bc.ca/operating-licence

… licensees must adhere to the terms and conditions in their licence regarding data requirements by submitting trip data … Operating with a licence …

Type: Page

Last updated: Thu, 02/26/2026 - 13:38

Place names

https://www.ptboard.bc.ca/place-names

… up and drop off passengers.  When the Board approves a licence for a PDVA or TNSA, it also may approve specific … that a licensee may operate within. These are written into licence terms and conditions.  When the Board defines … sources to set operating areas in passenger transportation licence terms and conditions.  Applicability This policy …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Taxi rates list

https://www.ptboard.bc.ca/taxi-rates-list

… content Copy this URL: Copied https://www.ptboard.bc.ca/search Updated: December 2025 There are two options for searching this table: Enter search terms in the search bar at the top of the table  Enter search terms in the …

Type: Page

Last updated: Tue, 03/03/2026 - 15:38

Home

https://www.ptboard.bc.ca/home

… longer permitted Explore all news posts Apply or change a licence Apply or change a licence Learn how to apply for a new, or change an existing, … Tell us why you’re here so we can help you find your way. Search I want to... Make a complaint about a service (e.g., …

Type: Page

Last updated: Fri, 04/11/2025 - 19:08

Limousine and shuttle

https://www.ptboard.bc.ca/limousine-and-shuttle

… (PDV) operators must have a passenger transportation licence, with special authorization, to operate a limo, shuttle, or other PDV service. Apply for a licence Change a licence Operating with a licence Start a limousine, shuttle, …

Type: Page

Last updated: Thu, 02/26/2026 - 14:17

Ride-hail (TNS)

https://www.ptboard.bc.ca/ride-hail-tns

… (TNS) companies must have a passenger transportation licence, with special authorization (SA), to operate a TNS service. Apply for a licence Change a licence Operating with a licence Start a ride-hail (TNS) …

Type: Page

Last updated: Thu, 02/26/2026 - 13:53

Taxi

https://www.ptboard.bc.ca/taxi

… Taxi operators must have a passenger transportation licence, with special authorization (SA), to operate a taxi service. Apply for a licence Change a licence Operating with a licence Start a taxi service If you …

Type: Page

Last updated: Thu, 02/26/2026 - 13:44

Inter-city bus

https://www.ptboard.bc.ca/inter-city-bus

… bus operators must have a passenger transportation licence with special authorization (SA). Inter-city bus … regular routes and charge per person fares. Apply for a licence Change a licence Operating with a licence Start an inter-city bus …

Type: Page

Last updated: Thu, 02/26/2026 - 14:01

Application process

https://www.ptboard.bc.ca/application-process

… to the Passenger Transportation Board (Board) to: Get a licence (special authorization) to operate these services: … inter-city bus Change your existing special authorization licence (e.g. add or change a service or vehicle, transfer a licence, get a temporary operating permit (TOP) or change …

Type: Page

Last updated: Thu, 02/26/2026 - 16:07

Rule 5 – Taxi meter standards

https://www.ptboard.bc.ca/rule-5-taxi-meter-standards

… on Weights and Measures (NCWM)- Certificate of Conformance search ). Application 2. This Rule applies to licensees …

Type: Page

Last updated: Thu, 04/30/2026 - 15:35

Transfers - Administrative

https://www.ptboard.bc.ca/transfers-administrative

… Applicability This policy applies to the following: Licence applications Application process Fit and proper … forwarded to the board under section 26 (1) [other licence applications] after considering the following: (a) … must apply to the registrar before transferring the licence and, in that event, a)    Division 2 applies to an …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Operating areas

https://www.ptboard.bc.ca/operating-areas

… specify operating areas in the terms and conditions of licence of approved special authorizations.  Applicability … an originating area, it means the maximum distance that a licence holder may travel by highway and by a ferry that … originating areas unless they have terms and conditions of licence that allow for either return or reverse trips, which …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Definitions

https://www.ptboard.bc.ca/definitions

… who has made application to the Registrar for:   a.   a licence, a transfer of a licence, additional vehicles or an amendment to a licence; b.  a change of rates; or c.  a temporary operating …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Engaged carrier authorizations

https://www.ptboard.bc.ca/engaged-carrier-authorizations

… also has an engaged carrier authorization on their licence.  Applicability This policy applies to: ICB … special authorizations and set the terms and conditions of licence. To cover the limited circumstances where an ICB or … “engaged carrier authorization” as a term and condition of licence. The engaged carrier authorization allows a licensee …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Inter-city bus minimum route frequency

https://www.ptboard.bc.ca/icb-minimum-route-frequency

… bus (ICB) services as part of the terms and conditions of licence.  Established MRF policy The Board’s established MRF … ICB operators to apply to the Board to amend their licence to change any MRF requirements. This application … MRF requirements in the terms and conditions of their licence without applying to the Board for a reduction of …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Contracts and additional vehicles

https://www.ptboard.bc.ca/contracts-and-additional-vehicles

… need. This policy clarifies how terms and conditions of licence for passenger directed vehicles may be established if … the licensee and the contracting party; and At the time of licence renewal, requires licensees to submit proof to the … forwarded to the board under section 26 (1) [other licence applications] after considering the following:  (a) …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Vehicle capacity and banding

https://www.ptboard.bc.ca/vehicle-capacity-and-banding

… and applied by the Board in the terms and conditions of licence for passenger directed vehicles. These help to … Unless otherwise stated on the terms and conditions of licence, the number of passengers that a licensee transports … vehicles and their capacity in the terms and conditions of licence. Unless the Board specifies otherwise, vehicle …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Systemic decision - TNS geo-fencing

https://www.ptboard.bc.ca/systemic-decision-tns-geo-fencing

… of operating areas under the terms and conditions of licence which are applicable to individual licences but are … authority to the Board to set terms and conditions of licence. Relevant to this matter, section 28(3)(d) states the … that apply to a special authorization included in a licence, if issued, including, without limitation, terms and …

Type: Page

Last updated: Thu, 07/10/2025 - 14:16

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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  • Operating with a licence

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