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Contact the Board

Phone: 250-953-3777

Email: ptboard@gov.bc.ca

Use our contact form

Office hours

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 5pm

General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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Preparing an accessible service plan

https://www.ptboard.bc.ca/preparing-accessible-service-plan

… Preparing an accessible service plan Print PDF Share Share this content … a wheelchair or scooter? How many were for conventional transportation? Hours of service Is your conventional taxi … in your company? Related topics: Accessible Taxis policy Report on Wheelchair Accessible Transportation … Preparing an …

Type: Page

Last updated: Sun, 03/23/2025 - 19:32

Accessible taxis

https://www.ptboard.bc.ca/accessible-taxis

… Accessible taxis Print PDF Share Share this content Copy this URL: Copied … towards inclusivity and accessibility in the passenger transportation industry. The Board is focused on supporting … use mobility aids. The Board supports having wheelchair accessible taxis integrated with taxi fleets in communities …

Type: Page

Last updated: Mon, 04/14/2025 - 01:19

About the Passenger Transportation Board

https://www.ptboard.bc.ca/about

… About the Passenger Transportation Board Print PDF Share Share this content Copy this URL: Copied … 2023-2026 (4 MB) Strategic plan 2019-2022 (256 KB) Annual report 2023/2024 (4 MB) Annual report 2022/2023 (6 MB) Annual …

Type: Page

Last updated: Wed, 04/16/2025 - 10:01

Passenger transportation regions

https://www.ptboard.bc.ca/passenger-transportation-regions

… Passenger transportation regions Print PDF Share Share this content Copy this URL: Copied … and (c) trips taken by passengers transported in accessible passenger directed vehicles or trips taken by …

Type: Page

Last updated: Mon, 04/14/2025 - 01:57

Resources

https://www.ptboard.bc.ca/resources

… https://www.ptboard.bc.ca/search Legislation Passenger Transportation Act Passenger Transportation Regulation … network companies administered under the Act. This report of the Special Committee was released in May 2024.  … witnesses from various sectors and interests.  Wheelchair Accessible Transportation by Taxi and Inter-city Bus in …

Type: Page

Last updated: Thu, 04/24/2025 - 04:09

Access to information and privacy

https://www.ptboard.bc.ca/access-information-and-privacy

… Access to information and privacy Print PDF Share Share this content Copy this URL: Copied … or (iv) reveal information supplied to, or the report of, an arbitrator, mediator, labour relations officer …

Type: Page

Last updated: Mon, 04/14/2025 - 01:20

Indicators

https://www.ptboard.bc.ca/indicators

… decisions to support a healthy and sustainable passenger transportation industry. The Board is committed to … analysis . Accessibility factor (PN) Wheelchair Accessible Vehicles (WAVs) indicator Primary Factor: … vehicles and accessible trips from companies that did not report data to the Trip Database cannot be captured. Some …

Type: Page

Last updated: Tue, 04/15/2025 - 10:13

April 2025 newsletter

https://www.ptboard.bc.ca/april-2025-newsletter

… April 2025 newsletter Print PDF Share Share this content Copy this URL: Copied … Newsletter introduction The Passenger Transportation Board (Board) is excited to launch a series of … presents an accurate picture of the industry. Wheelchair accessible vehicles (WAVs) indicator Wheelchair accessible …

Type: Page

Last updated: Tue, 04/15/2025 - 10:11

Ride-hail (TNS)

https://www.ptboard.bc.ca/ride-hail-tns

… URL: Copied https://www.ptboard.bc.ca/search Ride-hail or Transportation Network Services (TNS) companies must have a … engagement can be found in the BC Ministry of Labour report on work in the gig economy , which includes the … and efficient process for operators. Funding to improve accessible services   Ride-hail (TNS) services must pay a …

Type: Page

Last updated: Thu, 12/07/2023 - 10:44

Integrating broader priorities

https://www.ptboard.bc.ca/integrating-broader-priorities

… gas emissions (GHG) reductions target at 27-32% for the transportation sector by 2030. The pathways to achieve this … congestion, particularly in high-density urban areas. The report is anticipated to be delivered in 2025. The findings … industry. Its goal remains to have wheelchair accessible vehicles integrated into fleets across the …

Type: Page

Last updated: Tue, 04/01/2025 - 11:37

Board investigations - Section 7

https://www.ptboard.bc.ca/board-investigations-section-7

… Board investigations - Section 7 Print PDF Share Share this content Copy this URL: Copied … into any general matter relating to the passenger transportation industry. However, the investigation must be … a section 7 investigation. Uses of investigation report The Board may rely on the investigation report, if …

Type: Page

Last updated: Mon, 04/14/2025 - 01:31

Ride-hail (TNS) rates

https://www.ptboard.bc.ca/ride-hail-rates

… Ride-hail (TNS) rates Print PDF Share Share this content Copy this URL: Copied … conditions and to incentivize behaviour. The Passenger Transportation Board (Board) sets minimum rates to be charged … considered the true copy. Purpose To set minimum rates for Transportation Network Services (TNS) in British Columbia and …

Type: Page

Last updated: Tue, 10/17/2023 - 18:17

Operating areas

https://www.ptboard.bc.ca/operating-areas

… Operating areas Print PDF Share Share this content Copy this URL: Copied … for passenger directed vehicle authorizations (PDVAs) and transportation network services authorizations (TNSAs), … meet public need while maintaining a sustainable passenger transportation industry.  The Board’s Operating Areas policy …

Type: Page

Last updated: Mon, 04/14/2025 - 01:47

Board mission, vision, and values

https://www.ptboard.bc.ca/board-mission-vision-and-values

… Board mission, vision, and values Print PDF Share Share this content Copy this URL: Copied … https://www.ptboard.bc.ca/search Mission Sustainable, accessible, and safe passenger transportation services for all across British Columbia.  …

Type: Page

Last updated: Wed, 01/08/2025 - 11:11

Update report on impacts of Covid-19 on BC Passenger Transportation Industry

https://www.ptboard.bc.ca/news/2023-08/update-report-impacts-covid-19-bc-passenger-transportation-industry

… Update report on impacts of Covid-19 on BC Passenger Transportation … August 9, 2023 In 2021, the Passenger Transportation Board launched an investigation to better …

Type: News and updates

Published: Wed, 08/09/2023 - 01:00

Public need and sound economic conditions

https://www.ptboard.bc.ca/public-need-sound-economic-conditions

… Public need and sound economic conditions Print PDF Share Share this content Copy this URL: Copied … would promote sound economic conditions in the passenger transportation business. The Board considers the issue from a … view that the overall economic interests of the passenger transportation industry weighs more heavily than the economic …

Type: Page

Last updated: Wed, 03/05/2025 - 12:59

Home

https://www.ptboard.bc.ca/home

… Home Driving forward, together The Passenger Transportation Board is an independent legal tribunal that … Feedback Requested 2025 Vancouver Cruise Ship Schedule for Transportation Network Services and Taxi Companies Explore … systemic decisions to promote a healthy B.C. passenger transportation industry. Go How can we help you? Tell us why …

Type: Page

Last updated: Fri, 04/11/2025 - 19:08

Forms

https://www.ptboard.bc.ca/forms

… Forms Passenger Transportation Board forms PT Board Form 1: Vehicle proposal … 26: Request to suspend administrative penalties (71 KB) Transportation Network Service application package: Board and … form (58 KB) Taxi Business Atributes Form: Print and Fill PDF or Fillable PDF Taxi Cost Data Form: Print and Fill PDF …

Type: Page

Last updated: Wed, 04/16/2025 - 10:23

Taxi meters

https://www.ptboard.bc.ca/taxi-meters

… Taxi meters Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search The Passenger Transportation Act (Act) authorizes the Passenger Transportation Board (Board) to set rules, policies, and …

Type: Page

Last updated: Mon, 02/24/2025 - 15:41

Taxi cameras

https://www.ptboard.bc.ca/taxi-cameras

… Taxi cameras Print PDF Share Share this content Copy this URL: Copied … Cameras in taxis make passenger transportation safer for operators and passengers. The … system to ensure that it is working properly, and b. to report any taxi camera problems or malfunctions to dispatch …

Type: Page

Last updated: Fri, 06/28/2024 - 15:49

Application process

https://www.ptboard.bc.ca/application-process

… Application process Print PDF Share Share this content Copy this URL: Copied … and inter-city bus operators must apply to the Passenger Transportation Board (Board) to: Get a licence (with special … The Board aims to balance public need for available, accessible and reliable commercial passenger transportation …

Type: Page

Last updated: Mon, 04/14/2025 - 00:54

Quantitative analysis

https://www.ptboard.bc.ca/quantitative-analysis

… Quantitative analysis Print PDF Share Share this content Copy this URL: Copied … An important part of the Passenger Transportation Board’s role is to promote sound economic … Standing Committee on Crown Corporations in its 2018 report, Transportation Network Companies in B.C. (807 KB) , …

Type: Page

Last updated: Fri, 02/14/2025 - 15:04

Accessibility requirements for passenger transportation services

https://www.ptboard.bc.ca/news/2024-06/accessibility-requirements-passenger-transportation-services

… Accessibility requirements for passenger transportation services Share this content Copy this URL: … to remind all licensees of their obligations in providing accessible services to passengers. The Board sets its own … requirements through specific policies (such as the Accessible Taxis policy (489 KB) ), as well as terms and …

Type: News and updates

Published: Wed, 06/12/2024 - 01:00

Board investigations - Section 27

https://www.ptboard.bc.ca/board-investigations-section-27

… Board investigations - Section 27 Print PDF Share Share this content Copy this URL: Copied … pertain to general matters relating to the passenger transportation industry. Section 27 Board investigations are … investigations will typically be reduced to a written report.  If the Board has requested that an expert provide an …

Type: Page

Last updated: Mon, 04/14/2025 - 01:32

March 2025 newsletter

https://www.ptboard.bc.ca/march-2025-newsletter

… March 2025 newsletter Print PDF Share Share this content Copy this URL: Copied … Newsletter introduction The Passenger Transportation Board (Board) is excited to launch a series of … decisions to support a healthy and sustainable passenger transportation industry.  The Board has developed 10 …

Type: Page

Last updated: Tue, 03/18/2025 - 08:40

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

 

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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