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Contact the Board

Phone: 250-953-3777

Email: ptboard@gov.bc.ca

Use our contact form

Office hours

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 5pm

General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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1 - 25 of 42 results for {{search_term}}

Change rates or rules

https://www.ptboard.bc.ca/change-rates-or-rules

Change rates or rules Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Taxi, limousine, shuttle, and other passenger directed vehicle (PDV) operators applying to make changes to their rates must show the Passenger …

Type: Page

Last updated: Mon, 04/14/2025 - 01:08

Providing financial information

https://www.ptboard.bc.ca/providing-financial-information

Providing financial information Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search The Passenger Transportation Board (Board) uses financial information to determine if an operator is capable of providing the …

Type: Page

Last updated: Thu, 01/23/2025 - 13:27

Apply to transfer a licence

https://www.ptboard.bc.ca/apply-transfer-licence

Apply to transfer a licence Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Taxi, ride-hail, inter-city bus, limo, shuttle and other passenger directed vehicle operators (transferors) can apply to transfer their …

Type: Page

Last updated: Tue, 06/27/2023 - 09:31

Board rules of practice and procedure

https://www.ptboard.bc.ca/board-rules-practice-procedure

… information, such as cash flow statements, balance sheets, and net income statements or personal net worth … a)    private financial information in the form of balance sheets, current or historical financial statements, personal … information, such as cash flow statements, balance sheets and net income statements; and c)    Other information …

Type: Page

Last updated: Mon, 03/24/2025 - 04:14

Definitions

https://www.ptboard.bc.ca/policy-definitions

Definitions Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Important definitions for this policy manual include: “Act” means the Passenger Transportation Act. “ATA“ means the Administrative Tribunals Act. …

Type: Page

Last updated: Wed, 03/05/2025 - 10:32

Inter-city bus

https://www.ptboard.bc.ca/inter-city-bus

Inter-city bus Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Inter-city bus operators must have a passenger transportation licence with special authorization. Inter-city bus services operate between cities on a …

Type: Page

Last updated: Thu, 12/07/2023 - 10:46

Amend or change a ride-hailing (TNS) licence

https://www.ptboard.bc.ca/amend-or-change-ride-hailing-tns-licence

Amend or change a ride-hailing (TNS) licence Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Ride-hailing (TNS) companies must apply to the Passenger Transportation Board (Board) to amend or change their terms and …

Type: Page

Last updated: Tue, 12/17/2024 - 15:08

Preparing a business plan

https://www.ptboard.bc.ca/business-plan

… Have you provided: Cash flow projections? Balance sheets or net worth statements? Income statements? Have you … Have you provided cash flow projections? Balance sheets? Income statements? Have you explained your …

Type: Page

Last updated: Wed, 03/05/2025 - 12:54

Reduce or stop inter-city bus service

https://www.ptboard.bc.ca/reduce-icb

Reduce or stop inter-city bus service Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Inter-city bus (ICB) operators must apply to the Passenger Transportation Board (Board) to eliminate routes or route points set …

Type: Page

Last updated: Wed, 03/05/2025 - 13:01

Appeal - Administrative penalty

https://www.ptboard.bc.ca/appeal-administrative-penalty-policy

Appeal - Administrative penalty Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Context Under the Act, the Registrar is responsible for conducting compliance and enforcement, which includes issuing administrative …

Type: Page

Last updated: Mon, 04/14/2025 - 01:31

Temporary Operating Permits (TOPs)

https://www.ptboard.bc.ca/top-policy

… references to "temporary operating permit", and (b) the reference to "licensee" in section 28 (5) were a reference to "permit holder". Related topics: Temporary …

Type: Page

Last updated: Mon, 04/14/2025 - 21:34

Amend or change a limousine or shuttle licence

https://www.ptboard.bc.ca/amend-limo-shuttle

Amend or change a limousine or shuttle licence Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Limousine, shuttle and other passenger directed vehicle operators must apply to the Passenger Transportation Board to …

Type: Page

Last updated: Wed, 06/12/2024 - 21:18

Constitutional questions

https://www.ptboard.bc.ca/constitutional-questions

Constitutional questions Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Context This policy describes how the Board responds when an application to a Court is made regarding constitutional matters in accordance …

Type: Page

Last updated: Mon, 04/14/2025 - 01:35

Amend or change a taxi licence

https://www.ptboard.bc.ca/amend-taxi

Amend or change a taxi licence Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Taxi operators must apply to the Passenger Transportation Board (Board) to amend or change their terms and conditions of licence. They …

Type: Page

Last updated: Wed, 06/12/2024 - 21:20

Home

https://www.ptboard.bc.ca/home

Home Driving forward, together The Passenger Transportation Board is an independent legal tribunal that licenses and regulates taxis, ride-hail, limousines, shuttles, and inter-city buses in British Columbia. It works to balance industry sustainability …

Type: Page

Last updated: Fri, 04/11/2025 - 19:08

Sound economic conditions

https://www.ptboard.bc.ca/sound-economic-conditions-policy

Sound economic conditions Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Context Section 28 (1) of the Passenger Transportation Act (Act) sets out the criteria the Board must consider on an application. The first …

Type: Page

Last updated: Wed, 04/16/2025 - 10:25

Ride-hail (TNS)

https://www.ptboard.bc.ca/ride-hail-tns

Ride-hail (TNS) Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Ride-hail or Transportation Network Services (TNS) companies must have a passenger transportation licence, with special authorization, to operate a …

Type: Page

Last updated: Thu, 12/07/2023 - 10:44

Operating areas

https://www.ptboard.bc.ca/operating-areas

… identifiable landmarks.  When an operating area includes reference to a highway corridor, the originating or …

Type: Page

Last updated: Mon, 04/14/2025 - 01:47

Public need

https://www.ptboard.bc.ca/public-need-policy

Public need Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Context Section 28(1) of the Passenger Transportation Act (Act) sets out the criteria the Board must consider on an application. The first two criteria …

Type: Page

Last updated: Wed, 04/16/2025 - 10:25

Transfers - Administrative

https://www.ptboard.bc.ca/transfers-administrative

Transfers - Administrative Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Context The Board looks for opportunities to streamline processes and reduce the administrative burden for licensees and applicants …

Type: Page

Last updated: Mon, 04/14/2025 - 21:35

Demonstrating public need and sound economic conditions

https://www.ptboard.bc.ca/demonstrating-public-need-and-sound-economic-conditions

… you could include (if relevant to your application) reference to: Economic Effects of the COVID-19 Pandemic on …

Type: Page

Last updated: Fri, 02/16/2024 - 11:49

Taxi

https://www.ptboard.bc.ca/taxi

Taxi Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Taxi operators must have a passenger transportation licence, with special authorization, to operate a taxi service. Apply for a licence Change a licence …

Type: Page

Last updated: Thu, 12/07/2023 - 10:36

Limousine and shuttle

https://www.ptboard.bc.ca/limousine-and-shuttle

Limousine and shuttle Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Limousine, shuttle, and other Passenger Directed Vehicles (PDV) operators must have a passenger transportation licence, with special …

Type: Page

Last updated: Tue, 04/30/2024 - 00:19

Capable

https://www.ptboard.bc.ca/capable-policy

… This includes 36-month cash flow projections, balance sheets, and income statements. When reviewing financial …

Type: Page

Last updated: Mon, 04/14/2025 - 01:33

Discount certificates

https://www.ptboard.bc.ca/discount-certificates

Discount certificates Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Context Under the Act, operators of taxis, limousines, shuttles, and other passenger directed vehicles (PDVs) must charge rates set by the …

Type: Page

Last updated: Mon, 04/14/2025 - 01:39

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

 

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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  • Operating with a licence

    • Appeal an administrative penalty
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    • Amend or change an inter-city bus licence
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