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Contact the Board

Phone: 250-953-3777

Email: ptboard@gov.bc.ca

Use our contact form

Office hours

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 5pm

General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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1 - 25 of 75 results for {{search_term}}

Resumés, criminal record checks and business registration documents

https://www.ptboard.bc.ca/resumes-criminal-record-checks-and-business-registration-documents

… Resumés, criminal record checks and business registration documents Print PDF Share Share this content Copy this URL: … or a copy of the criminal record. Business registration documents  If you are located outside of B.C. and are … Resumés, criminal record checks and business registration documents …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Board rules of practice and procedure

https://www.ptboard.bc.ca/board-rules-practice-procedure

… does not include a witness or a “Guest of the Board” under Rule 24;  “person” includes a corporation, partnership or … be received pursuant to Section 55(4) of the Act.     All documents sent to the Board must state the: a.    date of the … number to call in case of transmission problems.      All documents being filed to replace or supersede documents …

Type: Page

Last updated: Sun, 06/29/2025 - 18:00

Change rates or rules

https://www.ptboard.bc.ca/change-rates-or-rules

… that set out the rates all taxi companies under the rates rule must charge (e.g. Metro Vancouver, Prince George, etc.). … point-to-point rates or fall under the Board's Rates Rule - Limousine Rates Rule and Rates Rule - Other PDV Rates Rule.  Rates rule - …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Taxi cameras

https://www.ptboard.bc.ca/taxi-cameras

… Starting a Local Taxi Camera Program (68 KB) Taxi Camera Rule The Passenger Transportation Board’s (Board) taxi camera … as set out in the  Taxi Camera Approval Guide (523 KB) and documents identified in that guide ; and c. installs, uses, … that these requirements have been met, the following documents must be attached to the Declaration of Compliance: …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Ride-hail (TNS) rates

https://www.ptboard.bc.ca/ride-hail-rates

… fare must not fall below the minimum rate. Open all Rates rule - TNS rates rule Disclaimer (PDF copy) The HTML version of the document … passenger directed vehicle authorization, and approve any rule, practice or tariff of the licensee relating to those …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Rates rules manual

https://www.ptboard.bc.ca/rates-rules-manual

Rates rules manual Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Passenger Transportation Board Rates Rules Manual Effective: October 18, 2023 Updated: October 11, 2024 … Rates rules …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Taxi rates

https://www.ptboard.bc.ca/taxi-rates

… area Nanaimo Penticton Prince George Port Alberni Rates rule - Standard Rule for Taxi Rates The Board's Rates Rule - Standard Rule for Taxi Rates contains all requirements …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Perimeter seating bus safety monitors

https://www.ptboard.bc.ca/psb-safety-monitors

… of the perimeter seating bus. Open all Safety monitor rule 1. General requirement Whether the Safety Monitor is an … 1.1. is responsible for ensuring that requirements in this rule are met respecting criminal record checks, training and … Transportation Regulation; and        1.2.2. this rule. 2. Criminal record check requirement The licensee may …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Amend or change a taxi licence

https://www.ptboard.bc.ca/amend-taxi

… crew transport service and meet the requirements of Rule 49 of the Boards Rules of Practice and Procedure , then … Personal net worth statements Business registration documents Public need indicators Accessible service plan … Resumés, criminal record checks and identification documents Final step Submit your completed application …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Appeal an administrative penalty

https://www.ptboard.bc.ca/appeal-administrative-penalty

… to Suspend Administrative Penalties form and accompanying documents. Unless the appellant specifies that there is an … been met, Board staff sends the notice of appeal and all documents provided by the appellant to the Registrar. Subject … days, provide the Board and the appellant copies of all documents relevant to the appeal other than those filed by …

Type: Page

Last updated: Mon, 04/14/2025 - 01:05

Amend or change a limousine or shuttle licence

https://www.ptboard.bc.ca/amend-limo-shuttle

… crew transport service and meet the requirements of Rule 49 of the Boards Rules of Practice and Procedure , then … Personal net worth statements Business identification documents Public need indicators Proposed rates Final step …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Access to information and privacy

https://www.ptboard.bc.ca/access-information-and-privacy

… information is not considered as submitted in confidence. Documents such as financial statements and those containing … under the FIPPA.  The Board will send copies of redacted documents outlined above for review to TNS applicants. After this step, the Board will send the redacted documents to submitters who will have the opportunity to …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Place names

https://www.ptboard.bc.ca/place-names

… terms and conditions of licence, policies, and other documents according to how the Government of B.C. defines … to multiple pieces of provincial legislation, and documents called letters patent . Letters patent As part of …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Taxi

https://www.ptboard.bc.ca/taxi

… Resumés, criminal record checks and business registration documents Public need indicators Accessible service plan …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Limousine and shuttle

https://www.ptboard.bc.ca/limousine-and-shuttle

… Resumés, criminal record checks and business registration documents Public need indicators Proposed rates Final step …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Taxi rate harmonization and equalization

https://www.ptboard.bc.ca/taxi-rate-harmonization-and-equalization

… passenger directed vehicle authorization, and approve any rule, practice or tariff of the licensee relating to those …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Inter-city bus

https://www.ptboard.bc.ca/inter-city-bus

… Resumés, criminal record checks and business registration documents Public need indicators Sample ICB time schedule  …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Board investigations - Section 7

https://www.ptboard.bc.ca/board-investigations-section-7

… procedures, or other informational or consultation documents. Disclosure of investigation report If the Board …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Board investigations - Section 27

https://www.ptboard.bc.ca/board-investigations-section-27

… procedures, or other informational or consultation documents.  Any reports or written materials produced from a …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Social media

https://www.ptboard.bc.ca/social-media-policy

Social media Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Context Section 28(1) of the Act sets out the criteria the Board must consider on an application, such as fit and proper, capable, public need, and …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Forms

https://www.ptboard.bc.ca/forms

… Transportation forms Registrar forms and reference documents … Forms …

Type: Page

Last updated: Sun, 06/29/2025 - 18:00

Systemic decision - credit card surcharges

https://www.ptboard.bc.ca/systemic-decision-credit-card

… vehicles operated under a licence… and approve any rule, practice or tariff of the licensee relating to those … Specifically, the Board is considering enacting a rule under section 7(1)(g) of the Act prohibiting the … received. A Panel was appointed to make the final rates rule decision on behalf of the Board. III. Background Credit …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Rates policy project

https://www.ptboard.bc.ca/rates

… are not required to submit an application or supporting documents to the Board to justify their choice. They are … a rate with supporting information. In common rates rule areas, all licensees were required to charge one …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Definitions

https://www.ptboard.bc.ca/policy-definitions

Definitions Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Important definitions for this policy manual include: “Act” means the Passenger Transportation Act. “ATA“ means the Administrative Tribunals Act. …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Apply to transfer a licence

https://www.ptboard.bc.ca/apply-transfer-licence

Apply to transfer a licence Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Taxi, ride-hail, inter-city bus, limo, shuttle and other passenger directed vehicle operators (transferors) can apply to transfer their …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

 

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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