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Contact the Board

Phone: 250-953-3777

Email: ptboard@gov.bc.ca

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Office hours

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 5pm

General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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Resumés, criminal record checks and business registration documents

https://www.ptboard.bc.ca/resumes-criminal-record-checks-and-business-registration-documents

… or a copy of the criminal record. Business registration documents  If you are located outside of B.C. and are … Resumés, criminal record checks and business registration documents …

Type: Page

Last updated: Wed, 01/21/2026 - 15:33

Board rules of practice and procedure

https://www.ptboard.bc.ca/board-rules-practice-procedure

… does not include a witness or a “Guest of the Board” under Rule 24;  “person” includes a corporation, partnership or … be received pursuant to Section 55(4) of the Act.     All documents sent to the Board must state the: a.    date of the … number to call in case of transmission problems.      All documents being filed to replace or supersede documents …

Type: Page

Last updated: Sun, 06/29/2025 - 18:00

Ride-hail (TNS) rates

https://www.ptboard.bc.ca/ride-hail-rates

… below the minimum rate set by the Board. Open all Rates rule - TNS rates rule Disclaimer (PDF copy) The HTML version of the document … passenger directed vehicle authorization, and approve any rule, practice or tariff of the licensee relating to those …

Type: Page

Last updated: Wed, 02/18/2026 - 09:30

Rule 5 – Taxi meter standards

https://www.ptboard.bc.ca/rule-5-taxi-meter-standards

… Definitions 1. In this Rule, the following applies: (a) “NIST handbook 44” means the … Certificate of Conformance search ). Application 2. This Rule applies to licensees granted a special authorization … that meet the performance requirements set out in this Rule. (b) Only installs and operates taxi soft meters that: …

Type: Page

Last updated: Fri, 12/12/2025 - 13:03

Change limo, shuttle and other passenger-directed vehicle (PDV) rates or rules

https://www.ptboard.bc.ca/change-limo-shuttle-rates-rules

… rates.  These operators are subject to either Rule 18 – Standard Rules for Limousine Rates or Rule 21 – Standard Rules for Other PDVs . Rates rule The Board sets rates rules that may be charged by …

Type: Page

Last updated: Fri, 12/12/2025 - 12:39

Taxi rates

https://www.ptboard.bc.ca/taxi-rates

… metered rates to provide more flexibility to licensees.  Rule 3 - Rate Bands defines the Board-approved minimum and … calculator available to help you verify your rates. Rates rule - Standard Rule for Taxi Rates Rule 2 - Standard Rules for Taxi Rates …

Type: Page

Last updated: Fri, 12/12/2025 - 12:26

Rates rules

https://www.ptboard.bc.ca/rates-rules

… or a sub-group of licensees. When the Board makes a rates rule, it is applicable to all the licensees subject to the rate rule.  Rates rules are a type of regulation and carry with … version (830 KB) Table of contents Part 1 - Interpretation Rule 1 — Definitions and application Part 2 - Taxis Rule 2 — …

Type: Page

Last updated: Fri, 12/12/2025 - 11:35

Perimeter seating bus safety monitors

https://www.ptboard.bc.ca/psb-safety-monitors

… of the perimeter seating bus. Open all Safety monitor rule 1. General requirement Whether the Safety Monitor is an … 1.1. is responsible for ensuring that requirements in this rule are met respecting criminal record checks, training and … Transportation Regulation; and        1.2.2. this rule. 2. Criminal record check requirement The licensee may …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Rule 4 — Standardized rates

https://www.ptboard.bc.ca/rule-4-standardized-rates

… Definitions 1. In this Rule: (a) “pre-existing licensee” means a taxi licensee who, immediately before the coming into force of this Rule, is authorized to charge the pre-existing rate; (b) “pre-existing rate” means a Common Rates Rule in the pre-existing rules; (c) “pre-existing rules” …

Type: Page

Last updated: Fri, 12/12/2025 - 13:02

Rule 16 — Standard rules for TNS rates

https://www.ptboard.bc.ca/rule-16-standard-rules-tns-rates

… Application 1. This rule applies to all licensees granted a special authorization … for a ride to an amount below the TNS minimum rates in Rule 17 is prohibited.  … Rule 16 — Standard rules for TNS rates …

Type: Page

Last updated: Fri, 12/12/2025 - 13:25

Rule 2 — Standard rules for taxi rates

https://www.ptboard.bc.ca/rule-2-standard-rules-taxi-rates

… Application 1. This rule applies to licensees granted a special authorization … Rule 2 — Standard rules for taxi rates …

Type: Page

Last updated: Fri, 12/12/2025 - 13:00

Rule 3 — Rate bands

https://www.ptboard.bc.ca/rule-3-rate-bands

… Application 1. This Rule applies to licensees granted a special authorization … to charge meter rates, except as otherwise provided in Rule 4 [Standardized Rates]. Applicable rate bands 2. If a … change becomes effective, including changes pursuant to Rule 6 [Taxi Cost Index]. Transition - Pre-existing licensees …

Type: Page

Last updated: Tue, 12/23/2025 - 11:16

Rule 1 — Definitions and application

https://www.ptboard.bc.ca/rule-1-definitions-and-application

… transit”; “rate band” means a rate band as described in Rule 3; “ride-hailing” means transportation network services … rate” means a standardized rate as described in Rule 4; “submitter” means a person, other than the applicant, … meter; "TCI” means the taxi cost index as described in Rule 6; “TCLI” means the taxi and limousine cost index as …

Type: Page

Last updated: Mon, 03/09/2026 - 10:14

Rule 18 — Standard rules for limousine rates

https://www.ptboard.bc.ca/rule-18-standard-rules-limousine-rates

… Application 1. This rule applies to licensees granted a special authorization … PDVA: Limo sector type. Minimum time 2. Subject to Rule 19, the minimum time charge for any limousine service … Rule 18 — Standard rules for limousine rates …

Type: Page

Last updated: Fri, 12/12/2025 - 13:26

Amend or change a taxi licence

https://www.ptboard.bc.ca/amend-taxi

… crew transport service and meet the requirements of Rule 49 of the Boards Rules of Practice and Procedure , then … Personal net worth statements Business registration documents Public need indicators Accessible service plan … Resumés, criminal record checks and identification documents Final step Submit your completed application …

Type: Page

Last updated: Fri, 03/20/2026 - 13:51

Appeal an administrative penalty

https://www.ptboard.bc.ca/appeal-administrative-penalty

… to Suspend Administrative Penalties form and accompanying documents. Unless the appellant specifies that there is an … been met, Board staff sends the notice of appeal and all documents provided by the appellant to the Registrar. Subject … days, provide the Board and the appellant copies of all documents relevant to the appeal other than those filed by …

Type: Page

Last updated: Mon, 04/14/2025 - 01:05

Rule 6 — Taxi cost index

https://www.ptboard.bc.ca/rule-6-taxi-cost-index

… Application 1. This Rule applies to licensees granted a special authorization … flag rates, 5km trip rates and time rates outlined in Rule 3 [Rate Bands] .  6. Licensees who fall out of … to change their rates in order to comply, pursuant to the Rule 3 [Rate Bands] and the rate bands notification …

Type: Page

Last updated: Fri, 12/12/2025 - 13:05

Rule 21 — Standard rule for other PDV rates

https://www.ptboard.bc.ca/rule-21-standard-rule-other-pdv-rates

… Application 1. This rule applies to licensees granted a special authorization … Rule 21 — Standard rule for other PDV rates …

Type: Page

Last updated: Fri, 12/12/2025 - 13:27

Amend or change a limousine or shuttle licence

https://www.ptboard.bc.ca/amend-limo-shuttle

… crew transport service and meet the requirements of Rule 49 of the Boards Rules of Practice and Procedure , then … Personal net worth statements Business identification documents Public need indicators Proposed rates Final step …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Rule 19 — Limousine rates — hourly

https://www.ptboard.bc.ca/rule-19-limousine-rates-hourly

… Definitions 1. In this Rule and Rule 20, “mid-size limousine” includes SUVs and other body … and antique sedans (3-5 passengers). Application 2. This rule applies to licensees granted a special authorization … Rule 19 — Limousine rates — hourly …

Type: Page

Last updated: Wed, 03/18/2026 - 02:40

Rule 7 — Taxi and limousine cost index

https://www.ptboard.bc.ca/rule-7-taxi-and-limousine-cost-index

… Application 1. This Rule applies to licensees granted a special authorization … Rule 7 — Taxi and limousine cost index …

Type: Page

Last updated: Fri, 12/12/2025 - 13:22

Access to information and privacy

https://www.ptboard.bc.ca/access-information-and-privacy

… information is not considered as submitted in confidence. Documents such as financial statements and those containing … under the FIPPA.  The Board will send copies of redacted documents outlined above for review to TNS applicants. After this step, the Board will send the redacted documents to submitters who will have the opportunity to …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Place names

https://www.ptboard.bc.ca/place-names

… terms and conditions of licence, policies, and other documents according to how the Government of B.C. defines … to multiple pieces of provincial legislation, and documents called letters patent . Letters patent As part of …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Rule 12 — Common Rate — Nanaimo

https://www.ptboard.bc.ca/rule-12-common-rate-nanaimo

… Application 1. This Rule applies to all licensees granted a special authorization … Rule 12 — Common Rate — Nanaimo …

Type: Page

Last updated: Fri, 12/12/2025 - 13:24

Rule 13 — Common Rate — Penticton

https://www.ptboard.bc.ca/rule-13-common-rate-penticton

… Application 1. This Rule applies to all licensees granted a special authorization … Rule 13 — Common Rate — Penticton …

Type: Page

Last updated: Fri, 12/12/2025 - 13:24

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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