Operational policies

I: Understanding legislation

I.1 Board considerations

I.2 Records, information & reports

I.3 Exclusions

I.4 Constitutional questions

I.5 Reconsideration based on new information & error in procedure

II: Application matters

II.1 Written submissions

II.2 Urgent public need (UPN)

II.3 Administrative transfer applications

II.4 Submitting social media information

II.5 Festive season TOPs

II.6 Information requests & Freedom of Information and Protection of Privacy Act (FIPPA)

II.7 Peak season TOPs for limousines

III: Terms & conditions of licence

III.1 Activation of licences

III.2 Contracts & additional vehicles

III.3 Engaged carrier authorization

III.4 Originating areas (PDVAs)

III.5 Vehicle capacity & banding

III.6 Specialty PDV vehicles

III.7 Definition of Vancouver International Airport

III.8 Definition of Vancouver

IV: Vehicles

IV.1 Accessible taxis

IV.2 Eco-friendly taxis

IV.3 Sedan limousines

V: Rates

V.1 Taximeter rate changes

V.2 Transportation of personal baggage

V.3 Taxi rate harmonization & equalization

V.4 Certificates, cards, coupons & vouchers

VI: Appeals

VI.1 Administrative penalty appeals